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- Tasks: Lead night operations, ensuring top-notch customer service and site security.
- Company: Join a leading property management firm known for excellence in customer experience.
- Benefits: Enjoy a competitive salary, life assurance, bonuses, pension, and funded training.
- Why this job: Perfect for those who thrive in dynamic environments and love hands-on management.
- Qualifications: Experience in security management and strong communication skills are essential.
- Other info: Full-time role with rolling shifts; 12-hour shifts including breaks.
The predicted salary is between 36000 - 50400 £ per year.
Our client, a Market Leading Property Management organisation, are currently on the search for a Night Duty Manager to join their team at their large public building in Grays, Essex. The purpose of the Duty Manager Nights role is to take responsibility for operational delivery for the night shifts at the site in line with our clients objectives of delivering a first-class customer experience at the site.
As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service and Operational Delivery standards, you will have direct line management responsibility for the onsite Soft Services teams. You will be a result driven security manager with the ability to adapt to a fast-paced changing environment. You will proactively champion initiatives through clear communication, coaching and engagement with the delivery teams.
Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the site is immaculately presented, safe and secure throughout operating hours. The role will suit candidates who enjoy managing "from the floor" and not from a desk.
Please note that this is a full time permanent position. 40 hours per week (Rolling shifts - 4 on 4 off) 12hr shifts including 2 x 1hr breaks.
- Benefits include:
- Basic Salary of GBP36,000 per annum (Reviewed Annually)
- Life Assurance (3 x Annual Salary)
- Company Bonus Scheme (Paid Annually)
- Company Pension Scheme
- Company Training Programme & progression opportunities
- Funded Qualifications - First Aid & SIA
- Uniform Provided
For more information on the opportunity, please apply using the link attached or send your CV to (url removed).
Security Manager (Nights) employer: Catch 22
Contact Detail:
Catch 22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Manager (Nights)
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards expected in a public building. Understanding these will help you demonstrate your readiness to uphold these standards during the interview.
✨Tip Number 2
Highlight any previous experience managing teams in a fast-paced environment. Be prepared to share examples of how you've successfully led teams and improved operational delivery in similar roles.
✨Tip Number 3
Showcase your ability to communicate effectively with both staff and customers. Prepare to discuss how you've engaged teams and built relationships in past positions, as this is crucial for the role.
✨Tip Number 4
Research the company’s values and mission. Being able to align your personal values with those of the organisation will demonstrate your commitment and fit for the role, making you a more attractive candidate.
We think you need these skills to ace Security Manager (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security management and customer service. Emphasise any previous roles where you managed teams or worked in a fast-paced environment, as this is crucial for the Night Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and your ability to manage operations effectively. Mention specific examples of how you've successfully led teams and improved service standards in past roles.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as communication, leadership, and attention to detail. Provide examples of how you've demonstrated these skills in previous positions, particularly in security or property management.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is vital for a Security Manager role.
How to prepare for a job interview at Catch 22
✨Showcase Your Leadership Skills
As a Security Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations. Use specific examples to illustrate your ability to motivate and guide others.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering exceptional customer service, think of instances where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations to ensure a positive experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Prepare for hypothetical situations related to security management and customer service, and outline your thought process and decision-making strategies.
✨Emphasise Your Adaptability
The job requires someone who can thrive in a fast-paced environment. Share examples of how you've adapted to changes or challenges in previous roles, showcasing your flexibility and resilience in managing operations effectively.
