At a Glance
- Tasks: Lead a team to ensure top-notch support for property and facilities queries.
- Company: Specialist UK care provider with a strong team culture.
- Benefits: Competitive salary, hybrid working, and a chance for permanent employment.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Make a real difference in a growing organisation while developing your leadership skills.
- Qualifications: Experience in helpdesk or facilities support and previous supervisory roles.
The predicted salary is between 32000 - 35000 £ per year.
Location: Bracknell (Hybrid)
Salary: Up to 35,000 + Benefits
Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week
Contract: 9-Month FTC (Temp to Perm Opportunity)
Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.
Key Responsibilities:
- Supervise and support a team of Helpdesk Administrators
- Allocate and monitor workload via CAFM systems (QFM)
- Act as first escalation point for complex issues
- Monitor service levels, reporting and performance
- Drive service improvements and helpdesk efficiency
About You:
- Experience within helpdesk, facilities or property support
- Previous team leadership or supervisory experience
- Strong organisational and customer service skills
- Confident managing multiple priorities and stakeholders
What’s on Offer:
- Competitive salary + benefits package
- Hybrid working
- Strong team culture within a growing organisation
- Opportunity to secure a permanent role
Property Helpdesk Supervisor employer: Catch 22
Join a dynamic and supportive team at a leading UK care provider in Bracknell, where your role as a Property Helpdesk Supervisor will not only allow you to lead and inspire a dedicated group but also contribute to meaningful service improvements. With a competitive salary, hybrid working options, and a strong emphasis on employee growth and development, this is an excellent opportunity for those seeking a rewarding career in facilities management within a caring environment.
