At a Glance
- Tasks: Be the friendly face of our building, welcoming visitors and tenants with a smile.
- Company: Join a leading property management organisation in a modern office environment.
- Benefits: Enjoy a competitive salary of £28,000 and flexible working hours.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact by delivering exceptional customer service every day.
- Qualifications: Experience in customer service or hospitality is a plus; strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Job Description
Catch 22 are recruiting for a
Building Host on behalf of a leading property management organisation.
Based at Wythenshawe, this is a fantastic opportunity to join a professional and customer-focused team within a modern office environment.
The successful candidate will be the face of the building, providing an exceptional experience for visitors and tenants while supporting the day-to-day operation of the site.
Key Responsibilities
- Meet and greet visitors and tenants, providing a professional first impression.
- Manage reception duties including answering and transferring calls.
- Build positive relationships with tenants and deliver outstanding customer service.
- Carry out daily building and reception area checks, maintaining high presentation standards.
- Liaise with cleaning, maintenance and security teams.
- Assist with visitor management and tenant communications.
- Support the Building Manager with administration, filing and general office duties.
- Maintain tenant contact records and assist with building compliance activities, including fire tests and planned evacuations.
- Take ownership of the reception and lobby areas, ensuring they remain welcoming and well-presented at all times.
- Ideal Candidate
- Previous experience within reception, front of house, hospitality, retail or customer service.
- Passionate about delivering exceptional customer service.
- Professional, personable and confident communicator.
- Able to work independently and use initiative.
- Strong organisational skills and excellent attention to detail.
- Good working knowledge of Outlook, Word and Excel.
- A positive, proactive approach and willingness to go above and beyond for tenants and visitors.
This is a permanent, full time role paying a salary of £28,000. Some flexibility may be needed for working hours.
If interested in this position, please Apply or reach out to Laura on Laurahastings@c22. co. uk
Building Host in Manchester employer: Catch 22
Catch 22 offers a dynamic work environment in the stunning Lake District, where you can thrive as an Estate & Facilities Manager. With a strong focus on employee development and a commitment to health and safety, we provide competitive salaries and benefits, fostering a culture of collaboration and support. Join us to make a meaningful impact while enjoying the beauty of your surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Building Host in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Catch 22. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Catch 22 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Building Host in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Catch 22:Your cover letter is your chance to shine! Tell us why you want to work at Catch 22 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Catch 22!
How to prepare for a job interview at Catch 22
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
