At a Glance
- Tasks: Lead a team to manage repairs and maintenance in social housing across North and East London.
- Company: Dynamic social housing organisation focused on resident satisfaction.
- Benefits: Competitive salary, vehicle allowance, and comprehensive benefits package.
- Other info: Opportunity for hands-on leadership with excellent career growth potential.
- Why this job: Make a real difference in residents' lives while managing impactful projects.
- Qualifications: Experience in contracts management within social housing is essential.
We are recruiting for an experienced Contracts Manager to lead a responsive repairs, maintenance and voids contract across North and East London. This is a key client-facing role within the social housing sector, managing day-to-day service delivery for a busy resident-led repairs operation.
The successful candidate will take ownership of operational performance, resident satisfaction, health and safety, quality, commercial control and KPI delivery. You will lead a multi-trade team and support functions to ensure repairs and void works are completed safely, efficiently and right first time. Social housing sector experience is essential.
Key responsibilities include:
- Managing day-to-day delivery of responsive repairs, maintenance and void works across North and East London.
- Leading operatives, schedulers and support staff to deliver a high-quality resident experience.
- Driving performance against KPIs including appointments kept, right-first-time repairs, satisfaction and void turnaround.
- Managing client relationships, escalations, complaints and service improvement activity.
- Overseeing budgets, productivity, subcontractors, health and safety, quality and compliance.
About you:
- Proven contracts management experience in social housing repairs, voids or property maintenance.
- Strong understanding of resident-focused service delivery, complaints, safeguarding and housing compliance.
- Confident leading multi-trade teams and managing performance in a demanding operational environment.
- Commercially aware, organised and comfortable using systems and MI to improve service delivery.
- Full UK driving licence and flexibility to work across North and East London.
This is an excellent opportunity for a hands-on contracts leader who understands the pace, expectations and resident focus of social housing repairs and wants to make a visible impact on service delivery across North and East London.
Maintenance Contract Manager employer: Catch 22
Catch 22 offers a dynamic work environment in the stunning Lake District, where you can thrive as an Estate & Facilities Manager. With a strong focus on employee development and a commitment to health and safety, we provide competitive salaries and benefits, fostering a culture of collaboration and support. Join us to make a meaningful impact while enjoying the beauty of your surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Contract Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Catch 22, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Maintenance Contract Manager at Catch 22.
We think you need these skills to ace Maintenance Contract Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Catch 22
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
