FM Commercial Coordinator (Service Provider) in London

Job Description

Catch 22 are working with a growing Facilities Management service provider delivering hard and soft FM solutions across a diverse client base.

Due to continued growth, they are seeking an FM Commercial Coordinator with proven experience working on the service provider side, supporting the commercial delivery of maintenance and remedial works.

This role is suited to candidates who have worked within an FM service provider or contractor environment. You must have hands-on experience managing the commercial lifecycle of FM jobs, including quoting, costing, and delivery.

The Role

You will act as the commercial link between clients, engineers, and subcontractors, taking ownership of jobs from initial enquiry through to completion and invoicing.

This role combines operations coordination with commercial accountability, ensuring works are delivered on time, within SLA, and at the right margin.

Key Responsibilities

Commercial Ownership (Core Focus)

• Prepare and issue quotes for reactive and remedial works
• Cost labour, materials, and subcontractor inputs
• Manage job profitability and margin control
• Raise purchase orders and track spend vs quoted value
• Own jobs commercially from quote → delivery → completion → invoicing

Subcontractor & Supplier Management

• Source and engage subcontractors for works delivery
• Negotiate rates and manage supplier performance
• Coordinate materials and resource requirements

Operations & Job Management

• Manage jobs end-to-end via CAFM/helpdesk systems
• Allocate works to engineers and subcontractors
• Monitor progress against SLAs and resolve issues proactively

Client & Stakeholder Management

• Provide updates on job status, costs, and timelines
• Handle escalations and queries professionally
• Ensure high levels of service delivery and client satisfaction

Reporting & Systems

• Maintain accurate job costing and CAFM records
• Report on SLA/KPI performance and commercial outcomes
• Support continuous improvement of processes and systems

About You

We are specifically looking for candidates who demonstrate:

• Experience working within an FM service provider/contractor environment
  Proven track record of:

• Estimating or quoting FM works (reactive/remedial)
• Costing jobs (labour, materials, subcontractors)
• Managing job profitability or margins
• Owning jobs end-to-end commercially

• Experience using CAFM systems
• Strong understanding of hard FM / building services works

Likely Background

You may currently be working as:

• FM Commercial Coordinator
• FM Helpdesk (with quoting/costing responsibility)
• FM Estimator / Remedials Estimator
• Service Coordinator (commercially focused)
• Commercial Assistant within an FM contractor

What’s on Offer

• £35,000 – £40,000 salary
• Hybrid working
• Clear progression within a scaling FM business
• Opportunity to move into a more senior commercial or contract support role

Why Apply?

This is a genuine opportunity to move into a role where you are not just coordinating but owning the commercial performance of FM works, with real visibility and progression in a growing business.