At a Glance
- Tasks: Manage facilities requests and ensure efficient resolution of maintenance issues.
- Company: Join a prestigious hotel group in a dynamic environment.
- Benefits: Earn £16.00 per hour with flexible part-time hours and paid training.
- Other info: Great opportunity for future bookings and career growth.
- Why this job: Be the go-to person for customer queries and make a real difference.
- Qualifications: Customer-focused, organised, with facilities management experience.
The predicted salary is between 16 - 16 £ per hour.
Part-Time Helpdesk Coordinator SE1, London | £16.00 per hour Tuesday - Thursday | 3 Days Per Week 09:00 - 18:00 - 24 Hours per week Ongoing Temporary Role with Potential for Future Bookings Catch 22 are recruiting on behalf of a prestigious hotel group for an experienced Helpdesk Coordinator to join their facilities team based in SE1, London .
You must be available for training this coming Monday also (This will be paid) This is an excellent opportunity for a customer-focused and highly organised individual with facilities management experience who is looking for a part-time position within a professional and fast-paced environment.
The Role As Helpdesk Coordinator, you will act as the first point of contact for facilities-related queries, ensuring maintenance requests and service issues are logged, tracked, and resolved efficiently.
Key Responsibilities Managing incoming facilities requests via phone, email, and helpdesk systems Logging, allocating, and monitoring work orders Liaising with engineers, contractors, and site teams Updating stakeholders on the progress of maintenance activities Producing reports and maintaining accurate records Ensuring service requests are completed within agreed timescales Delivering excellent customer service ...
Helpdesk Coordinator employer: Catch 22
Join a dynamic and professional corporate office in Central London as a Facilities Coordinator, where you'll thrive in a supportive work culture that values innovation and employee growth. With a competitive hourly rate and the potential for permanent employment, this role offers a unique opportunity to enhance your skills in AV technology and workplace management while contributing to a first-class experience for all. Enjoy a varied role in a high-profile environment that encourages collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Catch 22 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Catch 22 and let us see your personality shine through!
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Catch 22.
Get Familiar with Our Brand:Before applying, take some time to learn about Catch 22 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Catch 22
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Catch 22.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Catch 22 will surely appreciate.
