At a Glance
- Tasks: Lead a security team to ensure safety and excellent customer service in a busy environment.
- Company: Join a dynamic team in a high-profile public-facing property.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and operational resilience.
- Why this job: Step into a leadership role and make a real impact on safety and service standards.
- Qualifications: SIA Frontline Licence and experience in security supervision required.
Location: Grays, Essex
Salary: £36,685 per annum
Contract: Permanent, full time
Hours: 40 hours per week across 4 shifts, working a 4 on / 4 off rota including both day and night shifts
About the role
We are recruiting for an experienced Security Team Leader to support the delivery of a safe, secure and welcoming environment within a busy public-facing property environment. This is a hands-on supervisory role, supporting the Security Manager with day-to-day operations, team leadership, incident response and high standards of customer service.
The successful candidate will provide direction and support to Security Officers on shift, ensure operational procedures are followed, and act as a calm, professional point of escalation during incidents, emergencies and customer-facing situations.
Key responsibilities
- Supervise daily security operations, ensuring duties are completed in line with site procedures, SIA requirements and legal obligations.
- Lead shift briefings, allocate tasks and provide guidance, support and escalation for Security Officers.
- Maintain a visible, approachable and professional presence, supporting a safe and positive experience for visitors, occupiers, contractors and colleagues.
- Respond effectively to incidents, alarms, emergencies and first aid situations, prioritising safety and clear communication.
- Monitor CCTV, access control and incident reporting systems, escalating issues where appropriate.
- Complete accurate incident reports, logs, evidence notes and handovers.
- Support investigations, evidence gathering and follow-up actions.
- Liaise with facilities, cleaning, contractors and operational teams to support the smooth running of the site.
- Identify risks, recurring issues or opportunities for improvement and raise these with the Security Manager.
- Promote a positive, compliant and customer-focused team culture.
About you
You will be confident leading a team in a busy, public-facing environment and able to remain calm, decisive and professional under pressure. You will have strong communication skills, a customer service mindset and the ability to build positive working relationships with colleagues, visitors, contractors and occupiers.
Essential requirements
- Valid SIA Frontline Licence.
- Previous experience in a security supervisory, team leader or senior officer role.
- Experience of incident response and using CCTV or incident reporting systems.
- Experience working in a busy public-facing environment.
- Strong communication, conflict-management and interpersonal skills.
- High attention to detail and the ability to complete accurate reports and handovers.
- First Aid at Work certification.
- ACT or Counter-Terrorism training.
Desirable
- Experience within retail, leisure, hospitality, large venue or property environments.
- IOSH or other health and safety training.
Why apply?
This is an excellent opportunity for a capable security professional to step into a visible leadership role within a high-profile, fast-paced environment. You will play a key part in supporting safety, service standards, team performance and day-to-day operational resilience.
For more information on the opportunity, please apply using the link attached or send your CV to.
Security Team Leader (Supervisor) in Grays employer: Catch 22
Catch 22 offers a dynamic work environment in the stunning Lake District, where you can thrive as an Estate & Facilities Manager. With a strong focus on employee development and a commitment to health and safety, we provide competitive salaries and benefits, fostering a culture of collaboration and support. Join us to make a meaningful impact while enjoying the beauty of your surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Security Team Leader (Supervisor) in Grays
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Team Leader (Supervisor). Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Catch 22. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Team Leader (Supervisor) candidates.
✨Directly Apply to Catch 22
Don’t forget to apply for the Security Team Leader (Supervisor) role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Catch 22.
We think you need these skills to ace Security Team Leader (Supervisor) in Grays
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Catch 22. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Catch 22.
How to prepare for a job interview at Catch 22
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Catch 22.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Catch 22.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Catch 22.
