At a Glance
- Tasks: Support maintenance and compliance services in a busy helpdesk environment.
- Company: Join a leading commercial destination with a supportive team culture.
- Benefits: Competitive salary, training opportunities, and a modern working environment.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Gain valuable experience in facilities management while delivering excellent customer service.
- Qualifications: Strong organisational skills and experience in customer service or administration.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
Business Support Assistant - Helpdesk
Location
Lakeside Shopping Centre
Hours
Part time, 25 hours a week
Shift Pattern
5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary
£18,300
The Role
We are recruiting for a Part Time Business Support Assistant to join a busy Facilities and Compliance Helpdesk team.
This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment.
Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.
Key Responsibilities
- Manage and monitor maintenance requests through the CAFM system.
- Coordinate planned and reactive maintenance works.
- Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
- Track compliance documentation, certificates, and audit actions.
- Monitor contractor attendance and update system records.
- Support Health & Safety and Fire Compliance teams with reporting and administration.
- Ensure accurate data entry and maintenance of operational records.
- Deliver outstanding customer service to both internal and external stakeholders.
About You
We're looking for someone who is
- Highly organised with excellent attention to detail.
- A confident communicator with strong written and verbal communication skills.
- Experienced in a customer service, helpdesk, administration, or facilities support role.
- Comfortable managing multiple priorities in a fast-paced environment.
- Competent using Microsoft Office, particularly Word and Excel.
- Able to work independently as well as part of a wider team.
- Flexible with working hours, including weekends and late-night shifts.
What's on Offer?
- Full-time permanent position.
- Varied and fast-paced role within a supportive team.
- Opportunity to develop knowledge of facilities management, compliance, and health & safety.
- Training and development opportunities.
- Modern working environment within a leading commercial destination.
If you're an organised administrator with strong customer service skills and enjoy working in a busy operational environment, we'd love to hear from you.
Helpdesk Assistant - Part Time in Grays employer: Catch 22
Join a dynamic and professional corporate office in Central London as a Facilities Coordinator, where you'll thrive in a supportive work culture that values innovation and employee growth. With a competitive hourly rate and the potential for permanent employment, this role offers a unique opportunity to enhance your skills in AV technology and workplace management while contributing to a first-class experience for all. Enjoy a varied role in a high-profile environment that encourages collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Assistant - Part Time in Grays
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Catch 22 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Catch 22 and let us see your personality shine through!
We think you need these skills to ace Helpdesk Assistant - Part Time in Grays
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Catch 22.
Get Familiar with Our Brand:Before applying, take some time to learn about Catch 22 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Catch 22
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Catch 22.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Catch 22 will surely appreciate.
