At a Glance
- Tasks: Coordinate and manage the commercial delivery of FM projects from start to finish.
- Company: Growing Facilities Management service provider with a diverse client base.
- Benefits: Salary between £35,000 - £40,000, hybrid working, and clear career progression.
- Other info: Opportunity for advancement into senior commercial or contract support roles.
- Why this job: Own the commercial performance of FM works and make a real impact in a scaling business.
- Qualifications: Experience in FM service provider roles, quoting, costing, and job management.
Catch 22 are working with a growing Facilities Management service provider delivering hard and soft FM solutions across a diverse client base. Due to continued growth, they are seeking an FM Commercial Coordinator with proven experience working on the service provider side, supporting the commercial delivery of maintenance and remedial works. This role is suited to candidates who have worked within an FM service provider or contractor environment. You must have hands-on experience managing the commercial lifecycle of FM jobs, including quoting, costing, and delivery.
The Role
You will act as the commercial link between clients, engineers, and subcontractors, taking ownership of jobs from initial enquiry through to completion and invoicing. This role combines operations coordination with commercial accountability, ensuring works are delivered on time, within SLA, and at the right margin.
Key Responsibilities
- Commercial Ownership (Core Focus)
- Prepare and issue quotes for reactive and remedial works
- Cost labour, materials, and subcontractor inputs
- Manage job profitability and margin control
- Raise purchase orders and track spend vs quoted value
- Own jobs commercially from quote → delivery → completion → invoicing
- Subcontractor & Supplier Management
- Source and engage subcontractors for works delivery
- Negotiate rates and manage supplier performance
- Coordinate materials and resource requirements
- Operations & Job Management
- Manage jobs end-to-end via CAFM/helpdesk systems
- Allocate works to engineers and subcontractors
- Monitor progress against SLAs and resolve issues proactively
- Client & Stakeholder Management
- Provide updates on job status, costs, and timelines
- Handle escalations and queries professionally
- Ensure high levels of service delivery and client satisfaction
- Reporting & Systems
- Maintain accurate job costing and CAFM records
- Report on SLA/KPI performance and commercial outcomes
- Support continuous improvement of processes and systems
About You
We are specifically looking for candidates who demonstrate:
- Experience working within an FM service provider/contractor environment
- Proven track record of:
- Estimating or quoting FM works (reactive/remedial)
- Costing jobs (labour, materials, subcontractors)
- Managing job profitability or margins
- Owning jobs end-to-end commercially
- Experience using CAFM systems
- Strong understanding of hard FM / building services works
Likely Background
You may currently be working as:
- FM Commercial Coordinator
- FM Helpdesk (with quoting/costing responsibility)
- FM Estimator / Remedials Estimator
- Service Coordinator (commercially focused)
- Commercial Assistant within an FM contractor
What's on Offer
£35,000 - £40,000 salary
Hybrid working
Clear progression within a scaling FM business
Opportunity to move into a more senior commercial or contract support role
Why Apply?
This is a genuine opportunity to move into a role where you are not just coordinating but owning the commercial performance of FM works, with real visibility and progression in a growing business.
FM Commercial Coordinator (Service Provider) employer: Catch 22
Join a dynamic Facilities Management service provider that prioritises employee growth and offers a supportive work culture. With a competitive salary and hybrid working options, you will have the chance to take ownership of commercial projects while benefiting from clear progression pathways in a rapidly expanding business. This role not only allows you to enhance your skills in a collaborative environment but also positions you at the forefront of delivering exceptional service to a diverse client base.
StudySmarter Expert Advice🤫
We think this is how you could land FM Commercial Coordinator (Service Provider)
✨Tip Number 1
Network like a pro! Reach out to your connections in the FM industry and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, and a friendly nudge can lead to a great job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with managing the commercial lifecycle of FM jobs. Highlight your skills in quoting, costing, and ensuring profitability – make it clear you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace FM Commercial Coordinator (Service Provider)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the FM Commercial Coordinator role. Highlight your experience in managing the commercial lifecycle of FM jobs, quoting, and costing. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in FM service provider environments and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills:Don’t forget to highlight your hands-on experience with CAFM systems and your understanding of hard FM/building services works. We’re keen on candidates who can demonstrate their skills in managing job profitability and supplier performance.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Catch 22
✨Know Your FM Basics
Make sure you brush up on your knowledge of hard and soft FM solutions. Understand the commercial lifecycle of FM jobs, including quoting, costing, and delivery. This will help you speak confidently about your experience and how it aligns with what the company is looking for.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples of how you've managed job profitability and margin control in previous roles. Highlight any experience you have with CAFM systems and how you've used them to track job progress and costs effectively.
✨Demonstrate Client Management Skills
Think of instances where you've successfully handled client escalations or queries. Be ready to explain how you ensured high levels of service delivery and client satisfaction, as this role heavily relies on maintaining strong relationships with clients and stakeholders.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about their approach to continuous improvement in processes or how they measure success in this position.
