Facilities Operations Manager

Overview

Catch 22 are supporting a privately owned, multi award winning construction and integrated support services business based in the North West who are currently on the search for a Facilities Operations Manager to join their Senior Management Team.

Based in Altrincham, the main purpose of the role is to have overall responsibility for managing the FM Division including driving significant growth whilst complying with company processes and procedures. You will have full accountability for all aspects of delivery including H&S, Business Development, Operational and Commercial.

Key Responsibilities

• Manage client accounts (Key client contact), work closely with Clients, developing long-term, valued relationships to ensure the FM services are delivered in line with expectations and exceeded where possible.
• Manage KPI & SLA performance, ensuring compliance and excellent results.
• Comply with Health, Safety and the Environmental requirements in compliance with current legislation and as contained within the company\\\’s policies and procedures, working to best practice at all times.
• Growth of division by enhancement of our performance and service offering with existing clients and introduction of new clients to the business.
• Manage business development of new clients including PQQ and Bid management.
• Work with the management team and client to implement new innovation and ideas.
• Develop and work closely with Supply Chain to maintain effective working relationships, including negotiating rates, SLA\\\’s & KPI\’s.
• Refine and manage processes & procedures.
• Management of FM team including operational, commercial, helpdesk and engineers – Weekly meetings, Monthly 121\\\’s, Performance Development Reviews, Coaching, distributing workload and ensuring all deadlines are achieved.

Ideal Candidate / Qualifications

• Experienced, self-driven Senior Facilities Management professional with a proven track record of managing FM Services & teams in a contractor organisation.
• Ability to demonstrate strong client relationships skills and to win new business; competent in the bid management process.
• Strong operational and H&S knowledge within both facilities and construction industry and strong face-to-face communication.
• Previous roles may include Head of FM or Associate FM Director.
• Office-based role, Monday – Friday, 8am-5pm.

Remuneration & Benefits

Salary around £65,000 per annum plus a package which includes a car allowance, Pension, Private Healthcare and possible performance related bonus. This is a permanent, full-time, office-based role, working Monday – Friday, 8am-5pm.

How to Apply

If interested, please apply or contact Laura by (url removed) for more information on the exciting opportunity