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- Tasks: Coordinate facilities helpdesk tasks and ensure top-notch service delivery.
- Company: Join a leading national Facilities Management organisation in Central London.
- Benefits: Enjoy a competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team while enhancing your communication and organisational skills.
- Qualifications: Minimum 2 years in Facilities Administration or Helpdesk roles required.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 19800 - 46200 £ per year.
Our client, a national Facilities Management organisation, are currently on the search for a Facilities Administrator to join the dynamic onsite team at one of their key accounts in Central London. The suitable candidate will handle incoming calls and queries ensuring that 5* service is delivered at all times.
Key responsibilities:
- Logging and creating new jobs on the CAFM System
- Assigning the appropriate engineer or team member
- Communicating with the client and keeping them updated
- Invoice Management
- Producing reports
- Communicating with Stakeholders
- Delivering 5* service at all times
The ideal candidate will have a minimum of 2 years within a Facilities Administration position/Facilities Helpdesk team. Due to the nature of the position, you will have strong communication skills and be able to prioritise your work.
Our client is offering a salary up to £33,000 per annum plus other benefits which include career development opportunities.
Facilities Helpdesk Coordinator employer: Catch 22
Contact Detail:
Catch 22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the CAFM system commonly used in facilities management. Understanding how to log and create jobs efficiently will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, as this role requires constant interaction with clients and stakeholders. Practising clear and concise communication can help you demonstrate your ability to deliver 5* service.
✨Tip Number 3
Prepare examples from your previous experience where you successfully managed multiple tasks or prioritised work under pressure. This will showcase your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company and its key accounts to understand their values and expectations. Tailoring your conversation to align with their goals can make a strong impression during your interactions.
We think you need these skills to ace Facilities Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Facilities Administration or Helpdesk roles. Emphasise your communication skills and ability to prioritise tasks, as these are key for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with CAFM systems and your commitment to delivering 5* service, as this will resonate with the employer's expectations.
Showcase Relevant Skills: In your application, clearly outline your skills related to logging jobs, managing invoices, and producing reports. Use specific examples from your past roles to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Helpdesk Coordinator.
How to prepare for a job interview at Catch 22
✨Showcase Your Communication Skills
As a Facilities Helpdesk Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully handled queries or resolved issues.
✨Familiarise Yourself with CAFM Systems
Since the role involves logging jobs on a CAFM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, mention it during the interview. If not, do some research on common CAFM systems to show your willingness to learn.
✨Emphasise Your Customer Service Experience
Delivering 5-star service is a crucial part of this role. Prepare to discuss your previous customer service experiences and how you ensured client satisfaction. Highlight any specific instances where you went above and beyond to meet a client's needs.
✨Demonstrate Your Organisational Skills
The ability to prioritise tasks is essential for this position. Be ready to talk about how you manage your workload, especially in busy environments. You could share techniques you use to stay organised and ensure that all tasks are completed efficiently.
