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- Tasks: Coordinate facilities helpdesk tasks and ensure top-notch service delivery.
- Company: Join a leading national Facilities Management organisation in Central London.
- Benefits: Enjoy a competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values communication and prioritises customer satisfaction.
- Qualifications: Minimum 2 years in Facilities Administration or Helpdesk roles with strong communication skills.
- Other info: Ideal for those looking to grow in a supportive and engaging workplace.
The predicted salary is between 19800 - 46200 £ per year.
Our client, a national Facilities Management organisation, are currently on the search for a Facilities Administrator to join the dynamic onsite team at one of their key accounts in Central London. The suitable candidate will handle incoming calls and queries ensuring that 5* service is delivered at all times.
Key responsibilities:
- Logging and creating new jobs on the CAFM System
- Assigning the appropriate engineer or team member
- Communicating with the client and keeping them updated
- Invoice Management
- Producing reports
- Communicating with Stakeholders
- Delivering 5* service at all times
The ideal candidate will have a minimum of 2 years within a Facilities Administration position/Facilities Helpdesk team. Due to the nature of the position, you will have strong communication skills and be able to prioritise your work.
Our client is offering a salary up to £33,000 per annum plus other benefits which includes career development opportunities.
Facilities Helpdesk Coordinator employer: Catch 22
Contact Detail:
Catch 22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the CAFM system commonly used in facilities management. Understanding how to log and create jobs efficiently will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your communication skills, as this role requires constant interaction with clients and stakeholders. Practising clear and concise communication can help you demonstrate your ability to deliver 5* service.
✨Tip Number 3
Prepare examples from your previous experience where you successfully managed multiple tasks or prioritised work effectively. This will showcase your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company and its key accounts to understand their values and expectations. Tailoring your conversation during the interview to align with their goals can set you apart from other candidates.
We think you need these skills to ace Facilities Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Facilities Administration or Helpdesk roles. Emphasise your communication skills and ability to prioritise tasks, as these are crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your ability to deliver 5* service and manage multiple tasks effectively.
Highlight Relevant Skills: When detailing your experience, focus on skills relevant to the job description, such as logging jobs on CAFM systems, managing invoices, and producing reports. Use keywords from the job listing to align your application with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Catch 22
✨Showcase Your Communication Skills
As a Facilities Helpdesk Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from your past experience where you successfully handled queries or resolved issues.
✨Familiarise Yourself with CAFM Systems
Since you'll be logging and creating jobs on the CAFM System, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, mention it during the interview to highlight your technical skills.
✨Emphasise Your Customer Service Experience
Delivering 5* service is crucial in this role. Prepare to discuss instances where you went above and beyond for a client or customer. This will show that you understand the importance of excellent service in facilities management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and prioritisation skills. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and the outcomes.
