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For Companies At a Glance
- Tasks: Manage calls and queries, log jobs, and communicate with clients and engineers.
- Company: Join a leading national Facilities Management organisation with a dynamic team.
- Benefits: Enjoy a salary up to £32,000 plus career development opportunities.
- Why this job: Be part of a 5* service culture and enhance your communication skills.
- Qualifications: Minimum 2 years in Facilities Administration or Helpdesk roles required.
- Other info: This role is based onsite in Bracknell, perfect for those seeking hands-on experience.
The predicted salary is between 19200 - 28800 £ per year.
Our client, a national Facilities Management organisation, are currently on the search for a Facilities Administrator to join the dynamic onsite team at one of their key accounts in Bracknell. The suitable candidate will handle incoming calls and queries ensuring that 5* service is delivered at all times.
Key responsibilities:
- Logging and creating new jobs on the CAFM System
- Assigning the appropriate engineer or team member
- Communicating with the client and keeping them updated
- Invoice Management
- Producing reports
- Communicating with Stakeholders
- Delivering 5* service at all times
The ideal candidate will have a minimum of 2 years within a Facilities Administration position/Facilities Helpdesk team. Due to the nature of the position, you will have strong communication skills and be able to prioritise your work.
Our client is offering a salary up to £32,000 per annum plus other benefits which includes career development opportunities.
Facilities Helpdesk Administrator employer: Catch 22
Contact Detail:
Catch 22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role involves logging and creating jobs on such platforms. Research common software used in facilities management to demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills, as delivering a 5-star service is crucial. Practice responding to hypothetical client queries to showcase your ability to handle calls effectively.
✨Tip Number 3
Prepare examples of how you've prioritised tasks in previous roles. This will help you illustrate your organisational skills and ability to manage multiple responsibilities under pressure.
✨Tip Number 4
Research the company and its key accounts to understand their values and expectations. Tailoring your conversation to align with their goals can set you apart from other candidates.
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience in Facilities Administration and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in Facilities Administration or Helpdesk teams. Provide specific examples of how you delivered excellent service and managed tasks effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of successful stakeholder communication.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Helpdesk Administrator.
How to prepare for a job interview at Catch 22
✨Showcase Your Communication Skills
As a Facilities Helpdesk Administrator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experience where you successfully handled queries or resolved issues.
✨Familiarise Yourself with CAFM Systems
Since you'll be logging and creating jobs on the CAFM System, it's beneficial to have a basic understanding of how these systems work. If you have experience with specific software, mention it during the interview to show your readiness for the role.
✨Emphasise Your Customer Service Experience
Delivering 5-star service is crucial in this role. Prepare to discuss instances where you went above and beyond for a client or resolved a challenging situation. This will highlight your commitment to excellent service.
✨Demonstrate Your Organisational Skills
With responsibilities like invoice management and report production, showcasing your organisational skills is essential. Share examples of how you've prioritised tasks in previous roles to ensure efficiency and effectiveness.
