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For Companies At a Glance
- Tasks: Manage calls and queries, log jobs, and communicate with clients and engineers.
- Company: Join a leading national Facilities Management organisation with a dynamic team.
- Benefits: Enjoy a salary up to £32,000 plus career development opportunities.
- Why this job: Be part of a 5* service culture and enhance your communication skills.
- Qualifications: Minimum 2 years in Facilities Administration or Helpdesk roles required.
- Other info: Ideal for those who thrive in a fast-paced environment.
The predicted salary is between 19200 - 28800 £ per year.
Our client, a national Facilities Management organisation, are currently on the search for a Facilities Administrator to join the dynamic onsite team at one of their key accounts in Bracknell. The suitable candidate will handle incoming calls and queries ensuring that 5* service is delivered at all times.
Key responsibilities:
- Logging and creating new jobs on the CAFM System
- Assigning the appropriate engineer or team member
- Communicating with the client and keeping them updated
- Invoice Management
- Producing reports
- Communicating with Stakeholders
- Delivering 5* service at all times
The ideal candidate will have a minimum of 2 years within a Facilities Administration position/Facilities Helpdesk team. Due to the nature of the position, you will have strong communication skills and be able to prioritise your work.
Our client is offering a salary up to £32,000 per annum plus other benefits which includes career development opportunities.
Contact Detail:
Catch 22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the CAFM system commonly used in facilities management. Understanding how to log and create jobs efficiently will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your communication skills, as this role requires constant interaction with clients and stakeholders. Practising clear and concise communication can help you demonstrate your ability to deliver 5* service.
✨Tip Number 3
Prepare examples from your previous experience where you successfully managed multiple tasks or prioritised work effectively. This will showcase your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company and its key accounts to understand their values and expectations. Tailoring your conversation during the interview to align with their goals can set you apart from other candidates.
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Facilities Administration or Helpdesk roles. Emphasise your communication skills and ability to prioritise tasks, as these are key for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your previous experience that demonstrate your ability to deliver 5* service and manage incoming queries effectively.
Highlight Relevant Skills: Clearly outline any experience you have with CAFM systems or similar software. Mention your ability to produce reports and manage invoices, as these are important aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Catch 22
✨Showcase Your Communication Skills
As a Facilities Helpdesk Administrator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your previous roles where you successfully handled client queries or resolved issues.
✨Familiarise Yourself with CAFM Systems
Since you'll be logging and creating jobs on the CAFM System, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, mention it during the interview. If not, do some research on common CAFM systems to show your initiative.
✨Emphasise Your Prioritisation Skills
The role requires the ability to prioritise tasks effectively. Prepare to discuss how you manage multiple responsibilities and ensure that urgent matters are addressed promptly. You could share a scenario where you successfully juggled various tasks while maintaining high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to deal with difficult clients or unexpected challenges. Practising your responses will help you articulate your thought process and demonstrate your capability to deliver 5* service.
