At a Glance
- Tasks: Support maintenance and helpdesk operations while delivering excellent customer service.
- Company: Catch 22, a dynamic organisation focused on community support.
- Benefits: Flexible part-time hours, valuable experience, and a chance to make a difference.
- Other info: Ideal for students seeking weekend work with early starts and late finishes.
- Why this job: Join a vibrant team and enhance your skills in a busy public environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 11.7 - 14.3 £ per hour.
Catch 22 are recruiting a Business Support Assistant - Helpdesk for a busy public building in Grays, Essex.
This role focuses on supporting maintenance, compliance, and helpdesk operations, with a strong emphasis on customer service.
Part-time role, 25 hours per week on a rota including weekends, with early starts from 6:30am and late finishes up to 10:00pm.
You will log tasks, update CAFM systems, and assist with safety compliance while coordinating with contractors.
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Helpdesk & Facilities Assistant — Part-Time 25 hrs (Weekend Shifts) in Essex employer: Catch 22
Join a dynamic and professional corporate office in Central London as a Facilities Coordinator, where you'll thrive in a supportive work culture that values innovation and employee growth. With a competitive hourly rate and the potential for permanent employment, this role offers a unique opportunity to enhance your skills in AV technology and workplace management while contributing to a first-class experience for all. Enjoy a varied role in a high-profile environment that encourages collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Facilities Assistant — Part-Time 25 hrs (Weekend Shifts) in Essex
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Catch 22 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Catch 22 and let us see your personality shine through!
We think you need these skills to ace Helpdesk & Facilities Assistant — Part-Time 25 hrs (Weekend Shifts) in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Catch 22.
Get Familiar with Our Brand:Before applying, take some time to learn about Catch 22 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Catch 22
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Catch 22.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Catch 22 will surely appreciate.
