Business Support Assistant - Helpdesk
Location: Lakeside Shopping Centre
Hours: Full-time, 40 hours per week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary:£29,280
The Role
We are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.
Key Responsibilities
- Manage and monitor maintenance requests through the CAFM system.
- Coordinate planned and reactive maintenance works.
- Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
- Track compliance documentation, certificates, and audit actions.
- Monitor contractor attendance and update system records.
- Support Health & Safety and Fire Compliance teams with reporting and administration.
- Ensure accurate data entry and maintenance of operational records.
- Deliver outstanding customer service to both internal and external stakeholders.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- A confident communicator with strong written and verbal communication skills.
- Experienced in a customer service, helpdesk, administration, or facilities support role.
- Comfortable managing multiple priorities in a fast-paced environment.
- Competent using Microsoft Office, particularly Word and Excel.
- Able to work independently as well as part of a wider team.
- Flexible with working hours, including weekends and late-night shifts.
What's on Offer?
- Full-time permanent position.
- Varied and fast-paced role within a supportive team.
- Opportunity to develop knowledge of facilities management, compliance, and health & safety.
- Training and development opportunities.
- Modern working environment within a leading commercial destination.
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Apply Now in Essex employer: Catch 22
Catch 22 offers a dynamic work environment in the stunning Lake District, where you can thrive as an Estate & Facilities Manager. With a strong focus on employee development and a commitment to health and safety, we provide competitive salaries and benefits, fostering a culture of collaboration and support. Join us to make a meaningful impact while enjoying the beauty of your surroundings.
