At a Glance
- Tasks: Provide friendly IT support and resolve tech issues for colleagues.
- Company: Join a dynamic corporate services team in London.
- Benefits: Enjoy a 9-day fortnight, competitive pension, and health perks.
- Other info: Great opportunities for growth and a supportive work culture.
- Why this job: Make a real difference by enhancing IT service delivery.
- Qualifications: Experience with Windows environments and strong problem-solving skills.
The predicted salary is between 24060 - 36798 £ per year.
Application Deadline: 3 July 2026
Department: Corporate Services
Employment Type: Full Time
Location: London
Reporting To: IT Service Delivery Manager
Compensation: £24,060 - £36,798 / year
Contract type/Duration: Permanent
Working hours: Full time (9 day Fortnight companywide)
Band: 1.2
Salary: £24,060 to £36,798 (depending on office location and proven ability)
Role purpose: Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery.
Key Responsibilities
- Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs.
- Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications.
- Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes.
- Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM).
- Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner.
- Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations.
- Support meeting rooms and AV, including video conferencing and hybrid meeting set‑ups with internal and external attendees.
- Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy.
- Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates.
- Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives.
- Undertake other reasonable duties required to support business operations and strategic objectives.
Skills, Knowledge and Expertise Required
- Experience supporting Windows desktop environments (macOS support is a plus).
- Hands‑on experience building and supporting laptops and mobile devices, including software deployment and troubleshooting.
- Strong working knowledge of Microsoft 365 (Office, Teams, SharePoint) and common collaboration practices.
- User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene.
- Practical understanding of networking fundamentals (DNS, DHCP, routing) and client VPN troubleshooting.
- Experience supporting AV and video conferencing in meeting rooms and live events.
- Ability to diagnose issues logically, communicate clearly with non‑technical users, and manage workload against SLAs.
Desirable
- Experience with ITSM tools (e.g., Freshservice/Freshdesk, ServiceNow or similar) and knowledge base management.
- Familiarity with Microsoft Intune, SCCM, Microsoft Defender and BitLocker.
- Experience with Zoom (Meetings, Rooms, Webinars) and/or Microsoft Teams Rooms.
- Exposure to Microsoft Azure services and identity/security concepts.
- Email security administration experience (e.g., Mimecast) is beneficial.
Education and certifications
- Degree in Computing/Computer Science (or similar) is desirable; relevant equivalent experience will be considered.
- ITIL Foundation (or similar service management qualification) is desirable.
Personal attributes
- Customer‑focused, approachable and able to explain technical topics clearly.
- Organised and able to prioritise effectively in a busy service environment.
- Proactive problem‑solver who takes ownership through to resolution.
- Calm under pressure, with good judgement on when and how to elevate.
- Collaborative, willing to learn, and open to change and continuous improvement.
- Committed to security, confidentiality and following agreed processes.
Benefits
- 9 day fortnight for everyone, every other Friday.
- 23.5 holiday entitlement for everyone, with pro‑rata calculations for part‑time employees, along with a Christmas shutdown period for additional days off.
- Competitive pension, up to 10% company contribution to help you save for your future.
- Two paid days of volunteering leave per year (pro‑rata for part‑time employees) to support charitable activities.
- Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.
- Cycle to Work Scheme encouraging a healthy and sustainable commute.
- Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well‑being.
- Payroll Giving scheme, allowing regular charitable contributions from pre‑tax income, maximizing the impact of your donations.
- Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities.
- Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end‑to‑end mortgage support from the application process through to completion.
Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
IT Support Analyst in Milton Keynes employer: Catapult
As an IT Support Analyst in London, you will thrive in a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With a unique 9-day fortnight schedule, generous holiday entitlement, and a commitment to continuous improvement, our company fosters a culture of collaboration and support, ensuring you have the resources and opportunities to excel in your role while making a meaningful impact on our IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Catapult values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Catapult might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Catapult!
✨Direct Apply to Catapult
Let's not forget to apply directly through the Catapult website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Catapult.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Catapult. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Catapult
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
