Recovery and Connect Worker, Guilford and Waverley and Woking in Surrey

Base Covering – Guilford and Waverley and Woking area

Hours: 35 hours per week

Organisation: Catalyst is a non-profit organisation working with people who are dealing with issues associated with their mental health and wellbeing, and/or drug and alcohol use. We believe in peoples’ ability to change and are proud of our non-judgmental ethos.

Project Recovery and Connect

Purpose of Job: Recovery and Connect is a project delivered in partnership with Surrey and Borders Partnership NHS Foundation Trust. The Recovery and Connect Worker will work intensively with a caseload of individuals identified by the Home First alliance, who have a pre-existing mental health concern and to support them to access ongoing community services. The role will involve working as part of a team aligned to the shared care forum to support vulnerable service users.

Disclosures: This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role. Police Vetting is required for the role.

Key Activities:

• To build and maintain relationships with key stakeholders including Home First alliance, my shared care forum, CMHRS, and voluntary sector agencies.
• To travel across Surrey and be expected to support and cover NE Hants when required.
• To work with a caseload of clients, their families, and carer(s), clinical staff, and other stakeholders to create a holistic support plan around the individual, guided by the individuals needs using motivational interviewing as a framework.
• To be the lead professional involved in their care bridging them to other services and opportunities.
• To provide pastoral support to clients.
• To build relationships with caseload of clients to understand and support with any barriers to accessing onward support or appointments.
• To build and maintain relationships with key stakeholders i.e. partner organisations supporting individuals with accessing tech and/or employment services.
• To arrange and attend MDT and supervision meetings.
• To ensure service is linked in with Community Connections team.
• To lead on compliance and risk management for the team.
• To complete and update risk assessments associated with lone working.
• To make onward referrals and/or provide information and advice about what support is available locally.
• To work closely with In‑Reach Team to facilitate transfer of support.
• To work collaboratively with Care Coordinator/GP around any arising issues with clients.
• To encourage and support people to access external agencies if needed.
• To provide technology/facilities support or bridge with organisations that are providing to aid with clients search for employment and connection, courses through Recovery College, employment offers through Richmond Fellowship.
• To appropriately support those who cannot get to appointments for valid reasons.
• To record and report, as agreed, any KPI’s including recovery stars as a measure of clients progress and any information required for funders/trustees.
• To provide quarterly reports and compliance around this service.
• To update systems with information relating to clients on caseload.
• To arrange review appointments over 3 month period to review, revise and update the support plan.
• To ensure the workspace is kept clean in line with organisational Covid risk assessments.
• To work with the team of professionals and communicate well with colleagues working from different locations.
• To keep up to date with all the opportunities available for our clients.
• To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations.
• To conduct ongoing evaluation of the programmes and services and implement improvements as necessary.
• To maintain databases and undertake any other administrative duties.

This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.

Person Specification:

Qualifications and experience: A diploma or degree in an appropriate subject i.e. counselling, psychology, social work, probation, mental health, Health and Social Care (level 3). A minimum of 2 years community experience of mental health, wellbeing, behaviour change work with adults.

Knowledge and skills:

• Work collaboratively within a multidisciplinary team (statutory and voluntary).
• Understand confidentiality, consent, information sharing, including GDPR.
• Understand Safeguarding policy and practice.
• Good communication and written skills and a commitment to accurate and confidential record keeping.
• Interact effectively with clients, colleagues and other professionals whilst retaining clear boundaries.
• Work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners.
• Have extensive knowledge and understanding of mental health issues.
• Knowledge and skills of engagement, motivational, and behaviour change approaches.
• Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community.
• Ability to use supervision effectively.
• Good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner.
• Ability to manage any challenging behaviour from clients.

Information Technology:

• Proficient in Microsoft Word, use of email, Outlook, and basic Excel skills.
• Ability to enter and manipulate data on a database as required by the Service and Commissioners to include monitoring and reports.

General:

• Ability to travel and work flexibly.

We acknowledge the unique contribution that all Catalyst employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems. All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against. All staff have equal access to staff development. Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.

Amendments: This job description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a period of consultation.