At a Glance
- Tasks: Manage property claims and ensure excellent customer service throughout the process.
- Company: Join Catalyst Services UK Ltd, a growing team focused on customer satisfaction.
- Benefits: Full-time permanent role with opportunities for professional development.
- Other info: Dynamic work environment with a focus on continuous improvement and compliance.
- Why this job: Be part of a specialist team making a real difference in clients' lives.
- Qualifications: GCSE or equivalent preferred; claims experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Catalyst Services UK Ltd, Delph Office, is recruiting a skilled and experienced Property Claims Handler to join our customer-focussed Claims Team. This is an exciting opportunity to join a specialist team. Due to growth and development within our team, we are looking for an additional customer service driven, enthusiastic and motivated colleague.
They will be responsible for the daily management of property claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
KEY RESPONSIBILITIES
- Proactively manage claims from first notification through to finalisation.
- Ensure the prompt appointment and oversight of relevant network contractors.
- Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
- Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
- Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
- Ensure all claims and enquiries are managed within the appropriate SLAs and KPIs.
- Continuously seek ways to improve processes and procedures.
- The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work.
- Additionally, to decline claims, amend scopes of work, and discuss contractor reports and estimates.
- Technical report writing ability.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulation and legislation, including: data protection law and health and safety regulations.
- Catalyst specific training will be provided.
EXPERIENCE, KNOWLEDGE, AND SKILL
- GCSE or equivalent (preferred)
- Claims experience, underground services, drainage, plumbing
Property Claims Handler employer: Catalyst Services UK
Catalyst Services UK Ltd offers a dynamic and supportive work environment in our Delph Office, where you will be part of a dedicated Claims Team focused on delivering exceptional customer service. We prioritise employee growth through continuous professional development and provide a collaborative culture that encourages innovation and improvement. Join us to make a meaningful impact in the property claims sector while enjoying the benefits of a full-time permanent role with a company committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Catalyst Services UK Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to property claims handling. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! As a Property Claims Handler, communication is key. Be ready to demonstrate your customer service skills and how you handle difficult situations. Share examples of how you've built strong relationships in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Claims Handler role. Highlight your relevant experience and skills that match the job description, like customer service and claims management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your enthusiasm for joining our customer-focussed Claims Team at Catalyst Services.
Showcase Your Communication Skills:As a Property Claims Handler, communication is key. In your application, demonstrate your ability to manage enquiries and liaise with various stakeholders. Use clear and professional language to reflect your capability in handling client interactions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Catalyst Services UK
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific processes involved. Familiarise yourself with common scenarios and how you would handle them, as this will show your understanding of the role and your proactive approach.
✨Showcase Your Customer Service Skills
Since this role is all about customer focus, be ready to share examples of how you've successfully managed client relationships in the past. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this will highlight your enthusiasm and motivation.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge, especially around interpreting data and making decisions on policy liability. Brush up on relevant regulations and be prepared to discuss how you would apply your knowledge in real-life scenarios.
✨Demonstrate Your Problem-Solving Skills
The ability to improve processes is key in this role. Be ready to discuss any past experiences where you identified a problem and implemented a solution. This will show your potential employer that you're not just reactive but also proactive in enhancing service excellence.
