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- Tasks: Manage property claims from start to finish while ensuring excellent customer service.
- Company: Join Catalyst Services UK, a fast-growing and innovative company focused on employee wellbeing.
- Benefits: Enjoy smart casual dress, annual salary reviews, bonuses, and wellness initiatives.
- Why this job: Be part of a supportive team that values expertise and integrity while making a real impact.
- Qualifications: GCSE or equivalent preferred; 1 year of claims experience and strong communication skills required.
- Other info: Catalyst offers training and development opportunities in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Catalyst Services UK Ltd, Delph Office, is recruiting a skilled and experienced Property Claims Handler, to join our customer-focussed Claims Team. This is an exciting opportunity to join a specialist team.
Due to growth and development within our team, we are looking for an additional customer service driven, enthusiastic and motivated colleague. They will be responsible for the daily management of property claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
JOB TYPES
- Full-time
- Permanent
KEY RESPONSIBILITIES
- Proactively manage claims from first notification through to finalisation.
- Ensure the prompt appointment and oversight of relevant network contractors.
- Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
- Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
- Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
- Ensure all claims and enquiries are managed within the appropriate SLAs and KPIs.
- Continuously seek ways to improve processes and procedures.
- The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, to decline claims, amend scopes of work, and discuss contractor reports and estimates.
- Technical report writing ability.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulation and legislation, including:
- data protection law and health and safety regulations.
Catalyst specific training will be provided
EXPERIENCE, KNOWLEDGE, AND SKILL
- GCSE or equivalent (preferred)
- Claims experience, underground services, drainage, plumbing & heating
- (minimum 1 year)
- Motivated to achieve results
- Ability to work in fast paced environment against deadlines
- Insurance Qualification/s
- Excellent Communication skill (verbal and written)
- Strong relationship skills
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
BENEFITS
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Employee wellness
ABOUT US
We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.
OUR VALUES
- Focus
- Value
- Expertise
- Integrity
Apply Now
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Our experienced team will help you every step of the way
Delivering high quality service for the insurance industry. Contact Catalyst now 08008708080
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Property Claims Handler employer: Catalyst Services UK
Contact Detail:
Catalyst Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the property claims process and the specific responsibilities of a Property Claims Handler. Understanding the nuances of managing claims from start to finish will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Build your communication skills, both verbal and written. Since this role involves liaising with various stakeholders, being able to convey information clearly and professionally is crucial for success.
✨Tip Number 3
Network with professionals in the insurance industry, especially those who have experience in property claims. This can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Stay updated on relevant regulations and legislation related to property claims. Showing that you are knowledgeable about compliance and industry standards can set you apart from other candidates.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Property Claims Handler position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling, customer service, and any specific technical skills mentioned in the job description. Use keywords from the job listing to ensure your CV stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage property claims and build strong relationships with clients and stakeholders.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Catalyst Services UK
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in handling property claims. Be prepared to discuss specific cases where you successfully managed claims from start to finish, demonstrating your ability to meet SLAs and KPIs.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use examples from past experiences to show how you've effectively communicated with clients, insurers, and contractors.
✨Prepare for Technical Questions
Brush up on your knowledge of insurance regulations and technical aspects related to property claims. Be ready to discuss how you interpret data and make decisions regarding policy liability and estimates.
✨Emphasise Your Customer Service Focus
Catalyst Services values customer service highly. Prepare to share examples of how you've gone above and beyond to ensure a smooth customer journey, and how you build strong relationships with clients and stakeholders.
