At a Glance
- Tasks: Manage property claims and ensure excellent customer service.
- Company: Join Catalyst Services, a fast-growing and innovative company.
- Benefits: Enjoy a competitive salary, bonuses, and a smart casual dress code.
- Other info: Opportunities for professional development and a focus on employee wellbeing.
- Why this job: Be part of a supportive team and make a real difference in clients' lives.
- Qualifications: Experience in claims handling and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Catalyst Services UK Ltd, Delph Office, is recruiting a skilled and experienced Property Claims Handler to join our customer-focussed Claims Team. This is an exciting opportunity to join a specialist team. Due to growth and development within our team, we are looking for an additional customer service driven, enthusiastic and motivated colleague. They will be responsible for the daily management of property claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
KEY RESPONSIBILITIES
- Proactively manage claims from first notification through to finalisation.
- Ensure the prompt appointment and oversight of relevant network contractors.
- Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
- Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
- Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
- Ensure all claims and enquiries are managed within the appropriate SLAs and KPIs.
- Continuously seek ways to improve processes and procedures.
- The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work.
- Additionally, to decline claims, amend scopes of work, and discuss contractor reports and estimates.
- Technical report writing ability.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulation and legislation, including: data protection law and health and safety regulations.
EXPERIENCE, KNOWLEDGE, AND SKILL
- GCSE or equivalent (preferred)
- Claims experience, underground services, drainage, plumbing & heating (minimum 1 year)
- Motivated to achieve results
- Ability to work in fast paced environment against deadlines
- Insurance Qualification/s
- Excellent Communication skill (verbal and written)
- Strong relationship skills
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
BENEFITS
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Employee wellness
ABOUT US
We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.
OUR VALUES
- Focus
- Value
- Expertise
- Integrity
Property Claims Handler in Oldham employer: Catalyst Services UK
Catalyst Services UK Ltd is an exceptional employer located in Delph, offering a dynamic work environment where employee wellbeing and professional growth are prioritised. As a member of our customer-focused Claims Team, you will enjoy a supportive culture, opportunities for skill development, and a performance-based bonus scheme, all while contributing to meaningful client relationships in the property claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land Property Claims Handler in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills. As a Property Claims Handler, you'll need to convey information clearly and professionally, so role-play common scenarios with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Catalyst family.
We think you need these skills to ace Property Claims Handler in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Claims Handler role. Highlight your relevant experience, especially in claims management and customer service. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Catalyst family!
How to prepare for a job interview at Catalyst Services UK
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific processes involved. Be ready to discuss your previous experience in managing claims, especially how you handled challenges and ensured client satisfaction.
✨Showcase Your Communication Skills
As a Property Claims Handler, communication is key. Prepare examples that demonstrate your ability to liaise effectively with clients, insurers, and contractors. Think about times when you managed expectations or resolved conflicts smoothly.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving in a fast-paced environment. Share specific instances where you interpreted data or made decisions on policy liability, and how those decisions impacted the claims process.
✨Emphasise Continuous Learning
Highlight your commitment to professional development and staying updated with industry regulations. Mention any relevant qualifications or training you've pursued, and express your enthusiasm for Catalyst's training opportunities.
