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- Tasks: Manage property claims and ensure excellent customer service throughout the process.
- Company: Join Catalyst Services UK, a fast-growing and innovative company.
- Benefits: Enjoy a competitive salary, performance bonuses, and a smart casual dress code.
- Other info: Opportunities for professional development and a vibrant workplace culture.
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Experience in claims handling and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Catalyst Services UK Ltd, Delph Office, is recruiting a skilled and experienced Property Claims Handler to join our customer-focussed Claims Team. This is an exciting opportunity to join a specialist team. Due to growth and development within our team, we are looking for an additional customer service driven, enthusiastic and motivated colleague. They will be responsible for the daily management of property claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
KEY RESPONSIBILITIES
- Proactively manage claims from first notification through to finalisation.
- Ensure the prompt appointment and oversight of relevant network contractors.
- Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
- Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
- Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
- Ensure all claims and enquiries are managed within the appropriate SLAs and KPIs.
- Continuously seek ways to improve processes and procedures.
- The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work.
- Additionally, to decline claims, amend scopes of work, and discuss contractor reports and estimates.
- Technical report writing ability.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulation and legislation, including: data protection law and health and safety regulations.
EXPERIENCE, KNOWLEDGE, AND SKILL
- GCSE or equivalent (preferred)
- Claims experience, underground services, drainage, plumbing & heating (minimum 1 year)
- Motivated to achieve results
- Ability to work in fast paced environment against deadlines
- Insurance Qualification/s
- Excellent Communication skill (verbal and written)
- Strong relationship skills
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
BENEFITS
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Employee wellness
ABOUT US
We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.
OUR VALUES
- Focus
- Value
- Expertise
- Integrity
Property Claims Handler in England employer: Catalyst Services UK
Contact Detail:
Catalyst Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Property Claims Handler role.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, but the more you prepare, the more confident you'll feel. Try mock interviews with friends or family, and focus on showcasing your customer service skills and claims experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for our company culture and values, which is super important when you’re looking to join the Catalyst family.
We think you need these skills to ace Property Claims Handler in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Claims Handler role. Highlight your relevant experience, especially in claims management and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our values. We love seeing genuine passion for the work we do at Catalyst.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application reflects your excellent communication skills. Clear, concise language will help us see your potential in managing client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Catalyst Services UK
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific processes involved. Be ready to discuss your previous experiences managing claims, as well as any challenges you faced and how you overcame them.
✨Showcase Your Communication Skills
As a Property Claims Handler, you'll need to communicate effectively with clients, insurers, and contractors. Prepare examples that demonstrate your strong verbal and written communication skills, especially in managing expectations and providing updates.
✨Demonstrate Customer Focus
Catalyst Services values customer service, so be prepared to share instances where you've gone above and beyond for clients. Highlight your ability to build strong relationships and ensure a smooth customer journey throughout the claims process.
✨Be Ready to Discuss Compliance and Regulations
Familiarise yourself with relevant regulations and legislation, such as data protection laws and health and safety regulations. Be prepared to discuss how you ensure compliance in your work and any experience you have with technical report writing.