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- Tasks: Manage property claims and ensure excellent customer service throughout the process.
- Company: Join Catalyst Services UK, a fast-growing and innovative company.
- Benefits: Enjoy a competitive salary, performance bonuses, and a smart casual dress code.
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Experience in claims handling and strong communication skills are essential.
- Other info: Opportunities for professional development and a vibrant workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Catalyst Services UK Ltd, Delph Office, is recruiting a skilled and experienced Property Claims Handler to join our customer-focussed Claims Team. This is an exciting opportunity to join a specialist team. Due to growth and development within our team, we are looking for an additional customer service driven, enthusiastic and motivated colleague. They will be responsible for the daily management of property claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
KEY RESPONSIBILITIES
- Proactively manage claims from first notification through to finalisation.
- Ensure the prompt appointment and oversight of relevant network contractors.
- Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
- Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
- Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
- Ensure all claims and enquiries are managed within the appropriate SLAs and KPIs.
- Continuously seek ways to improve processes and procedures.
- The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, to decline claims, amend scopes of work, and discuss contractor reports and estimates.
- Technical report writing ability.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulation and legislation, including data protection law and health and safety regulations.
EXPERIENCE, KNOWLEDGE, AND SKILL
- GCSE or equivalent (preferred)
- Claims experience, underground services, drainage, plumbing & heating (minimum 1 year)
- Motivated to achieve results
- Ability to work in fast paced environment against deadlines
- Insurance Qualification/s
- Excellent Communication skill (verbal and written)
- Strong relationship skills
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
BENEFITS
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Employee wellness
We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.
Property Claims Handler in Emley employer: Catalyst Services UK
Contact Detail:
Catalyst Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler in Emley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Catalyst Services. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Property Claims Handler roles. Think about how your experience aligns with their needs and be ready to share specific examples of your past successes.
✨Tip Number 3
Show off your customer service skills during the interview! Be enthusiastic and demonstrate how you can manage claims effectively while keeping clients happy. Remember, they’re looking for someone who can build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Catalyst family.
We think you need these skills to ace Property Claims Handler in Emley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Claims Handler role. Highlight your relevant experience, especially in claims management and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our values. We love seeing genuine passion for the insurance industry.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional, while still being personable. We want to see your personality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you’re keen to join the Catalyst family!
How to prepare for a job interview at Catalyst Services UK
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific processes involved. Be ready to discuss your previous experience in managing claims, especially any challenges you faced and how you overcame them. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
As a Property Claims Handler, you'll need to communicate effectively with clients, insurers, and contractors. Prepare examples of how you've successfully managed client relationships in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to make quick decisions or resolve issues under pressure. Be ready to share these examples during the interview, highlighting your ability to interpret data and make informed decisions regarding claims. This will illustrate your capability to handle the fast-paced environment they mentioned.
✨Align with Their Values
Catalyst Services UK Ltd values focus, integrity, and expertise. Research their company culture and think about how your personal values align with theirs. During the interview, express your enthusiasm for joining a team that prioritises customer service and employee wellbeing, showing that you're a great fit for their family.
