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- Tasks: Manage complex loan cases and negotiate sustainable repayment solutions.
- Company: Dynamic financial services firm focused on fair customer treatment.
- Benefits: Generous annual leave, workplace pension, and fun company events.
- Why this job: Make a real impact in the financial sector while developing your skills.
- Qualifications: Experience in secured loan servicing and strong negotiation skills.
- Other info: Join a supportive team with opportunities for career growth and social activities.
The predicted salary is between 42000 - 60000 £ per year.
Primary responsibilities
As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing team, with a particular focus on arrears management, recoveries, and enforcement. The role requires proactive management of borrowers in arrears or default, liaising with legal representatives, receivers, and third-party stakeholders to achieve the best outcomes for the lender while maintaining fair customer treatment and compliance with internal policies.
Personal responsibilities will include but are not limited to:
- Service Bridging Loans in the UK and monitor their performance and ability to support loan payments.
- Manage enforcement actions including possession proceedings, LPA receiverships, litigation, and asset realisations.
- Negotiate with borrowers and guarantors to reach sustainable repayment solutions where possible.
- Prepare loan performance reports.
- Liaise with partners, borrowers and third parties.
- Evaluate and prepare recommendations for lender consent items on loan and real estate related issues and present those recommendations to stakeholders.
- Monitor arrears performance and provide detailed MI and reporting to senior management.
- Provide subject-matter expertise and guidance to servicing colleagues on arrears and recovery handling.
- Conduct case reviews, ensuring decisions are commercially sound and in line with company policy.
- Identify potential risks and escalate appropriately to management and credit/risk functions.
- Contribute to process improvements within the servicing team, enhancing efficiency and customer outcomes.
Experience required:
- Extensive experience in secured loan servicing, recoveries, or collections within bridging, specialist lending, or wider property lending services.
- Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment.
- Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers.
- Analytical and detail-oriented, with ability to assess risk and recommend recovery strategies.
- Proficiency in Microsoft Office and loan management systems.
- Strong organisational skills.
- Strong IT skills with knowledge of loan management/CRM systems.
Non-salary benefits:
- 25 Days Annual Leave + Bank Holidays. Annual Leave increases by 1 day per full year up to a max of 30 Days (pro-rata).
- Workplace pension.
- Pension salary sacrifice.
- Subsidised parking.
- Employee Assistance Programme (AXA Health).
- Death in Service (x4 annual salary).
- Employee Referral programme.
- Company Christmas and summer parties.
- Regular company/department social events.
- Mindfulness sessions in the office.
- Company paddleboards.
- Fruit bowl and healthy snacks.
Salary Range: From £35,000 dependant on experience.
This job description is not exhaustive and may be subject to periodic review. In applying for this vacancy, you are confirming that you are currently living in the UK and have the right to work here. We reserve the right to close the job advert should a suitable candidate be found prior to the close date.
Senior Servicing Account Manager employer: Catalyst Property Finance
Contact Detail:
Catalyst Property Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Servicing Account Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching common questions related to arrears management and recoveries. Practise your responses, focusing on your negotiation skills and how you’ve handled complex cases in the past. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, bring along examples of your previous work, like loan performance reports or case studies. This will demonstrate your analytical skills and give them a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s make this happen together!
We think you need these skills to ace Senior Servicing Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Servicing Account Manager role. Highlight your experience in secured loan servicing and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your negotiation skills and stakeholder management experience. We love a good story that showcases your expertise!
Showcase Your Analytical Skills: Since the role involves assessing risk and preparing loan performance reports, make sure to highlight your analytical abilities. Mention any tools or systems you’ve used in the past to manage data effectively. We appreciate detail-oriented candidates who can think critically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Catalyst Property Finance
✨Know Your Stuff
Make sure you brush up on your knowledge of secured loan servicing and arrears management. Be ready to discuss specific cases you've handled, especially those involving negotiations with borrowers and third parties. This will show that you have the experience needed for the role.
✨Showcase Your Negotiation Skills
Prepare examples of how you've successfully negotiated repayment solutions in the past. Highlight your ability to balance firm decisions with fair treatment. This is crucial for a Senior Servicing Account Manager, so make it a key part of your discussion.
✨Be Analytical
Demonstrate your analytical skills by discussing how you've assessed risks and recommended recovery strategies in previous roles. Bring along any relevant reports or data you've worked with to back up your claims. This will help you stand out as detail-oriented and capable.
✨Engage with Stakeholders
Talk about your experience working with legal advisers, receivers, and valuers. Prepare to discuss how you've managed these relationships effectively. Showing that you can handle stakeholder management will be a big plus in your interview.