Client Success Co-ordinator

Catalina UK is the leading multi‑channel shopper activation business and has created a Retail Centre of Excellence which has consistently been awarded one of the UK’s "Great Places to Work". We transform data into insights and insights into action through a seamless consumer experience that drives results for our Retail customers and their CPG partners.

We are looking for a highly organised and detail‑oriented Client Success Coordinator to join our Commercial team. This role will support the delivery of CRM campaigns for one of the UK’s largest grocery retailers, coordinating campaign briefs, client communications, and internal processes to ensure campaigns are delivered accurately and on time.

Responsibilities

• Act as a day‑to‑day coordination contact for client campaign requests.
• Support the coordination of CRM campaigns from briefing through to delivery.
• Manage client communications in a professional, timely, and organised manner.
• Ensure campaign briefs and supporting materials are complete and submitted within agreed timelines.
• Review campaign information and identify any missing or incorrect details.
• Liaise with clients and internal teams to resolve briefing queries and support smooth campaign delivery.
• Work closely with Commercial and Operations teams to ensure campaigns are set up accurately.
• Help maintain high standards of client service and campaign delivery.
• Maintain accurate records and manage multiple campaign tasks simultaneously.

Qualifications

• Strong administrative and organisational experience, ideally within a client‑facing or coordination role.
• Experience managing multiple priorities and deadlines in a busy working environment.
• Excellent attention to detail and ability to work accurately across multiple tasks.
• Strong written and verbal communication skills.
• Confidence in working collaboratively with both clients and internal stakeholders.
• Proactive approach to problem‑solving and resolving issues.
• Comfortable learning new systems, processes, and products.
• Good working knowledge of Microsoft Office, particularly Excel.
• Experience in customer success, account coordination, campaign management, or client services is desirable but not essential.

Visa and Eligibility

This role is not eligible for visa sponsorship. Applicants must be able to maintain legal authorisation to work in the UK independently of employer sponsorship now and in the future.

Equity, Diversity & Inclusion

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Benefits

• Competitive base salary plus sales incentive bonus.
• Contributory pension scheme.
• Private medical insurance.
• Life insurance.
• Permanent Health Insurance.
• 24 days holiday excluding bank holidays, plus birthday day off.
• Cycle2work retail savings platform.
• Employee Assistance Program.

Hybrid Work Environment

The position is hybrid with two days in the Central London office.