Client Manager in London

Why Catalina? Catalina UK is the leading multi‑channel shopper activation business and has created a Retail Centre of Excellence which has consistently been awarded one of the UK’s ‘Great Places to Work’. We are passionate about transforming data into insights, and insights into action through a seamless consumer experience that drives results for our Retail customers and their CPG partners. Our sole mission is to convert shoppers into buyers, and buyers into loyal fans so that we are the UK Retailers’ partner of choice for shopper engagement and loyalty.

The Opportunity As a Client Manager, your primary responsibility is to strategically partner with your Retail Media client developing strong client relationships across the business and a deep understanding of your client team’s strategic objectives. You will be adept at leveraging shopper analytics and market insights to deliver high‑impact marketing campaigns that drive measurable growth. You’ll clearly articulate Catalina’s campaign solutions, empowering your client to confidently resell these opportunities to their extensive CPG customer base. Acting as a trusted advisor, you’ll introduce innovative strategies, cultivate consultative client relationships, and continuously enhance processes to strengthen retail performance and shopper loyalty.

• Drive proactive growth Identify and pursue new opportunities within retail media teams and across CPG brand networks — even when doors aren’t immediately open. Increase the breadth and scale of retail media campaigns across new brands and underpenetrated categories, enhancing retailer revenue and shopper engagement. Identify and introduce innovative campaign concepts to deliver retail clients' strategic priorities, increasing incremental investment and establishing Catalina as integral to campaign activation.
• Lead with insight Translate market trends, competitive dynamics, and shopper behaviour into compelling, revenue‑generating campaign strategies. Develop insight‑led proposals aligned to retailer priorities and commercial objectives delivering measurable increases in shopper loyalty, revenue, and year‑over‑year campaign growth. Position innovative campaign concepts that unlock incremental investment.
• Build and strengthen networks Proactively develop relationships across retail media and marketing stakeholders and gain a deep understanding of their business strategies, objectives and challenges. Act as a trusted, consultative partner — advising on best practice and growth opportunities. Clearly articulate Catalina’s full solution suite, enabling retail teams to confidently resell into their CPG base.
• Deliver commercial excellence Own and ensure streamlined campaign execution by working successfully across the client base and internal functions to achieve consistently accurate, timely, and high‑quality outcomes to exceed retailer’s expectations. Forecast, track, and manage revenue and margin performance with discipline and accuracy. Adapt quickly to market shifts or client feedback to protect and grow performance.
• Improve how we work Champion smarter processes and cross‑functional collaboration to elevate client experience and operational efficiency.

Qualifications Bachelor’s degree in Business, Marketing, Communications, or a related discipline, or equivalent relevant experience. 2+ years of experience in client management, retail media, shopper marketing, FMCG, or related fields, demonstrating consistent delivery of campaign results and revenue targets. Proven experience developing persuasive, insight‑driven proposals tailored to retail marketing objectives, shopper behaviours, and budget parameters. Strong analytical skills with the ability to interpret shopper data and market insights, translating them effectively into actionable retail marketing strategies. Exceptional communication and influencing skills, with the capability to clearly articulate marketing solutions, build trust, and empower retail clients to successfully resell solutions to their CPG customer base. Demonstrated success in building and maintaining consultative client relationships, resulting in consistently positive client feedback, repeat business, and expanded partnership opportunities. Ability to identify and develop innovative, high‑impact campaign concepts aligned with retailer‑specific strategic priorities, leading to incremental investment and deeper client integration. Solid project management and organisational skills, capable of managing end‑to‑end campaign execution accurately, efficiently, and to the highest quality standards from briefing through invoicing. Proven track record forecasting, tracking, and managing financial performance of campaigns, rapidly adapting strategies to meet evolving market conditions and client feedback. Entrepreneurial mindset and proactive problem‑solving capability, consistently identifying strategic marketing opportunities that enhance client investment and business outcomes. Experience evaluating competitive landscapes, shopper trends, and market conditions, translating insights into proactive strategies that allow retail clients to anticipate industry shifts and seize growth opportunities. Proficiency in Microsoft Excel and PowerPoint, with strong presentation skills and the ability to effectively communicate complex information clearly to diverse audiences.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Other job‑related tasks other than those specifically included in this description may be required. All duties and responsibilities are essential job functions and requirements and are subject to possible modification at any time. Duties and responsibilities may further be modified at the company’s discretion to reasonably accommodate individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. This position is considered a hybrid role.

Total Rewards Catalina offers a comprehensive suite of programs to support your health and well‑being, professional goals, and financial security. A flexible work environment An environment of continuous learning and development. Clear progression path to roles A collaborative and supportive work environment. Competitive base salary plus sales incentive bonus Competitive benefits package including: Contributory pension scheme Private medical insurance Life insurance Permanent Health Insurance 24 days holiday excluding.