Client Success Co-ordinator

The Opportunity

We are looking for a highly organised and detail‑led Client Success Coordinator to join our Commercial team. This role will support the delivery of CRM campaigns for one of the UK’s largest grocery retailers, helping to coordinate campaign briefs, client communications, and internal processes to ensure campaigns are delivered accurately and on time. Working closely with both clients and internal teams, the successful candidate will play an important role in ensuring campaign information and supporting materials are complete, validated, and handed over correctly for delivery. This is an ideal opportunity for someone with strong administrative and coordination skills who enjoys working in a collaborative, client‑focused environment. Full training will be provided on Catalina’s systems, products, and campaign processes.

• Act as a day‑to‑day coordination contact for client campaign requests
• Support the coordination of CRM campaigns from briefing through to delivery
• Manage client communications in a professional, timely and organised manner
• Ensure campaign briefs and supporting materials are complete and submitted within agreed timelines
• Review campaign information and identify any missing or incorrect details
• Liaise with clients and internal teams to resolve briefing queries and support smooth campaign delivery
• Work closely with Commercial and Operations teams to ensure campaigns are set up accurately
• Help maintain high standards of client service and campaign delivery
• Maintain accurate records and manage multiple campaign tasks simultaneously

Qualifications

• Strong administrative and organisational experience, ideally gained within a client‑facing or coordination role
• Experience managing multiple priorities and deadlines in a busy working environment
• Excellent attention to detail and ability to work accurately across multiple tasks
• Strong written and verbal communication skills
• Confident working collaboratively with both clients and internal stakeholders
• Proactive approach to problem‑solving and resolving issues
• Comfortable learning new systems, processes and products
• Good working knowledge of Microsoft Office, particularly Excel
• Experience in customer success, account coordination, campaign management or client services is desirable but not essential

Please note that this role is not eligible for visa sponsorship. Applicants must be able to maintain legal authorisation to work in the UK independently of employer sponsorship now and in the future.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Other job‑related tasks other than those specifically included in this description may be required. All duties and responsibilities are essential job functions and requirements and are subject to possible modification at any time. Duties and responsibilities may further be modified at the company’s discretion to reasonably accommodate individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information or physical or mental disability.

This position is considered a hybrid role.

Total Rewards

Catalina offers a comprehensive suite of programs to support your health and well‑being, professional goals and financial security.

• A hybrid work environment with 2 days in the Central London office
• An environment of continuous learning and development.
• A collaborative and supportive work environment.
• Competitive base salary plus sales incentive bonus
• Competitive benefits package including:
• Contributory pension scheme
• Private medical insurance
• Life insurance
• Permanent Health Insurance
• 24 days holiday excluding bank holidays, plus birthday day off
• Cycle2work
• Retail savings platform
• Employee Assistance Program