Client Success Co-ordinator in London

Catalina UK is the leading multi‑channel shopper activation business and has created a Retail Centre of Excellence which has consistently been awarded one of the UK’s ‘Great Places to Work’. We are passionate about transforming data into insights, and insights into action through a seamless consumer experience that drives results for our Retail customers and their CPG partners. Our sole mission is to convert shoppers into buyers, and buyers into loyal fans so that we are the UK Retailers’ partner of choice for shopper engagement and loyalty.

We are looking for a highly organised and detail‑oriented Client Success Coordinator to join our Commercial team. This role will support the delivery of CRM campaigns for one of the UK’s largest grocery retailers, helping to coordinate campaign briefs, client communications, and internal processes to ensure campaigns are delivered accurately and on time. Working closely with both clients and internal teams, the successful candidate will play an important role in ensuring campaign information and supporting materials are complete, validated, and handed over correctly for delivery. This is an ideal opportunity for someone with strong administrative and coordination skills who enjoys working in a collaborative, client‑focused environment. Full training will be provided on Catalina’s systems, products, and campaign processes.

• Act as a day‑to‑day coordination contact for client campaign requests
• Support the coordination of CRM campaigns from briefing through to delivery
• Manage client communications in a professional, timely, and organised manner
• Ensure campaign briefs and supporting materials are complete and submitted within agreed timelines
• Review campaign information and identify any missing or incorrect details
• Liaise with clients and internal teams to resolve briefing queries and support smooth campaign delivery
• Work closely with Commercial and Operations teams to ensure campaigns are set up accurately
• Help maintain high standards of client service and campaign delivery
• Maintain accurate records and manage multiple campaign tasks simultaneously

Qualifications:

• Strong administrative and organisational experience, ideally gained within a client‑facing or coordination role
• Experience managing multiple priorities and deadlines in a busy working environment
• Excellent attention to detail and ability to work accurately across multiple tasks
• Strong written and verbal communication skills
• Confident working collaboratively with both clients and internal stakeholders
• Proactive approach to problem‑solving and resolving issues
• Comfortable learning new systems, processes, and products
• Good working knowledge of Microsoft Office, particularly Excel
• Experience in customer success, account coordination, campaign management, or client services is desirable but not essential

Please note that this role is not eligible for visa sponsorship. Applicants must be able to maintain legal authorisation to work in the UK independently of employer sponsorship now and in the future.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Other job‑related tasks other than those specifically included in this description may be required. All duties and responsibilities are essential job functions and requirements and are subject to possible modification at any time. Duties and responsibilities may further be modified at the company’s discretion to reasonably accommodate individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

This position is considered a hybrid role.

Total Rewards:

• A hybrid work environment with 2 days in the Central London office
• An environment of continuous learning and development.
• A collaborative and supportive work environment.
• Competitive base salary plus sales incentive bonus
• Competitive benefits package including:
• Contributory pension scheme
• Private medical insurance
• Life insurance
• Permanent Health Insurance
• 24 days holiday excluding bank holidays, plus birthday day off
• Cycle2work
• Retail savings platform
• Employee Assistance Program

Catalina is a recognised leader in shopper intelligence and precisely targeted in‑store and digital media that personalises the shopper journey. Powered by an unrivaled real‑time shopper database and AI‑optimised data science, Catalina helps retailers, CPG brands and agencies optimise every stage of media planning, execution and measurement to deliver results for our customers. Catalina has no higher priority than ensuring the privacy and security of the data entrusted to the company and maintaining consumer trust. Catalina has operations in the United States, Costa Rica, and Europe.

We are committed to investing in, empowering, and retaining an inclusive community within our company. We are dedicated to hiring the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and a voice to be heard. Our goal is to ensure that all our talented professionals are equipped with support, resources, and the opportunity to excel.

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