Client Success Co-ordinator in City of Westminster

We are looking for a highly organized and detail-oriented Client Success Coordinator to join our Commercial team. This role will support the delivery of CRM campaigns for one of the UK's largest grocery retailers, helping to coordinate campaign briefs, client communications, and internal processes to ensure campaigns are delivered accurately and on time. Working closely with both clients and internal teams, the successful candidate will play an important role in ensuring campaign information and supporting materials are complete, validated, and handed over correctly for delivery. This is an ideal opportunity for someone with strong administrative and coordination skills who enjoys working in a collaborative, client-focused environment. Full training will be provided on Catalina's systems, products, and campaign processes.

Responsibilities

• Act as a day-to-day coordination contact for client campaign requests
• Support the coordination of CRM campaigns from briefing through to delivery
• Manage client communications in a professional, timely, and organised manner
• Ensure campaign briefs and supporting materials are complete and submitted within agreed timelines
• Review campaign information and identify any missing or incorrect details
• Liaise with clients and internal teams to resolve briefing queries and support smooth campaign delivery
• Work closely with Commercial and Operations teams to ensure campaigns are set up accurately
• Help maintain high standards of client service and campaign delivery
• Maintain accurate records and manage multiple campaign tasks simultaneously

Qualifications

• Strong administrative and organisational experience, ideally gained within a client-facing or coordination role
• Experience managing multiple priorities and deadlines in a busy working environment
• Excellent attention to detail and ability to work accurately across multiple tasks
• Strong written and verbal communication skills
• Confident working collaboratively with both clients and internal stakeholders
• Proactive approach to problem-solving and resolving issues
• Comfortable learning new systems, processes, and products
• Good working knowledge of Microsoft Office, particularly Excel
• Experience in customer success, account coordination, campaign management, or client services is desirable but not essential

Please note that this role is not eligible for visa sponsorship. Applicants must be able to maintain legal authorisation to work in the UK independently of employer sponsorship now and in the future.

Benefits

• Catalina offers a comprehensive suite of programmes to support your health and well-being, professional goals, and financial security.
• Hybrid work environment with 2 days in the Central London office
• Environment of continuous learning and development
• Collaborative and supportive work environment
• Competitive base salary plus sales incentive bonus
• Competitive benefits package including a contributory pension scheme, private medical insurance, life insurance, permanent health insurance, 24 days holiday excluding bank holidays plus birthday day off, cycle to work, retail savings platform, and employee assistance programme