At a Glance
- Tasks: Coordinate exciting CRM campaigns for a major UK grocery retailer and manage client communications.
- Company: Join a dynamic commercial team in a leading grocery retail environment.
- Benefits: Enjoy a hybrid work model, competitive salary, and a range of perks including private medical insurance.
- Other info: Experience a culture of continuous learning and collaboration with great career growth opportunities.
- Why this job: Be the key player in delivering impactful campaigns while developing your skills in a supportive setting.
- Qualifications: Strong organisational skills and a proactive approach to problem-solving are essential.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a highly organised and detail‑oriented Client Success Coordinator to join our Commercial team. This role will support the delivery of CRM campaigns for one of the UK’s largest grocery retailers, coordinating campaign briefs, client communications, and internal processes to ensure campaigns are delivered accurately and on time.
- Act as a day‑to‑day coordination contact for client campaign requests
- Support the coordination of CRM campaigns from briefing through to delivery
- Manage client communications in a professional, timely, and organised manner
- Ensure campaign briefs and supporting materials are complete and submitted within agreed timelines
- Review campaign information and identify any missing or incorrect details
- Liaise with clients and internal teams to resolve briefing queries and support smooth campaign delivery
- Work closely with Commercial and Operations teams to ensure campaigns are set up accurately
- Help maintain high standards of client service and campaign delivery
- Maintain accurate records and manage multiple campaign tasks simultaneously
Qualifications
- Strong administrative and organisational experience, ideally gained within a client‑facing or coordination role
- Experience managing multiple priorities and deadlines in a busy working environment
- Excellent attention to detail and ability to work accurately across multiple tasks
- Strong written and verbal communication skills
- Confident working collaboratively with both clients and internal stakeholders
- Proactive approach to problem‑solving and resolving issues
- Comfortable learning new systems, processes, and products
- Good working knowledge of Microsoft Office, particularly Excel
- Experience in customer success, account coordination, campaign management, or client services is desirable but not essential
Please note that this role is not eligible for visa sponsorship. Applicants must be able to maintain legal authorisation to work in the UK independently of employer sponsorship now and in the future. This position is considered a hybrid role.
Total Rewards
- A hybrid work environment with 2 days in the Central London office
- An environment of continuous learning and development
- A collaborative and supportive work environment
- Competitive base salary plus sales incentive bonus
- Competitive benefits package including:
- Contributory pension scheme
- Private medical insurance
- Life insurance
- Permanent Health Insurance
- 24 days holiday excluding bank holidays, plus birthday day off
- Cycle2work
- Retail savings platform
- Employee Assistance Program
Client Success Co-ordinator employer: Catalina Marketing Costa Rica
Join our dynamic team as a Client Success Coordinator in the heart of London, where you'll thrive in a collaborative and supportive work environment. We prioritise continuous learning and development, offering competitive salaries, a comprehensive benefits package, and a hybrid work model that promotes work-life balance. With opportunities to engage with one of the UK's largest grocery retailers, you'll play a vital role in ensuring client satisfaction and campaign success, making this an excellent place for meaningful and rewarding employment.
Contact Details:
Catalina Marketing Costa Rica Recruitment Team
