At a Glance
- Tasks: Inspire and lead your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a fast-growing brand with global sporting partners.
- Benefits: Competitive salary and career growth opportunities in a dynamic retail environment.
- Other info: Opportunity to learn and grow in a fast-paced, evolving retail landscape.
- Why this job: Be part of a team that puts customers first and embraces innovation.
- Qualifications: Experience in retail management or supervisory roles, with strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
As a Store Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always. You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focused team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
Operational
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements.
- This will also include providing all HR documentation to support the retail leadership team to manage team issues.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
- Have an excellent knowledge of the marketplace and competition to support commercial decisions.
- Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
Future Focus
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Experience
- Ideally have worked within a supervisory or management role in a customer facing environment.
- Retail exposure beneficial.
- The ability to thrive in a sales targeted environment.
- Outstanding written and verbal communication skills.
- A desire to use your initiative to solve problems.
- Proven leadership ability.
- Decision-making.
- Excellent Interpersonal skills.
- Adaptable to change.
- Time management.
- Conflict resolution.
- Excellent team player.
- Mentorship.
- Passion for the brand.
What We Offer
- Competitive salary.
- An opportunity to work with global sporting partners.
- A chance to build a career with a fast paced, high growth brand.
Store Manager Retail · Castore Merry Hill employer: Castore
At Castore, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Store Managers can thrive. Located in Merry Hill, you will have the opportunity to lead a passionate team, drive customer satisfaction, and develop your career within a fast-paced, high-growth brand. With competitive salaries, ongoing training, and a culture that values innovation and teamwork, Castore is committed to empowering its employees to achieve their best.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Retail · Castore Merry Hill
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Castore's mission and values. This way, you can show how your vision aligns with theirs and demonstrate that you're all about putting the customer first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you would inspire your team and drive sales while keeping the customer at the heart of everything.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've coached teams in the past. Highlight moments where you’ve reacted to customer needs and improved service – that’s what they want to hear!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It shows you’re proactive and genuinely interested in being part of the Castore team. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager Retail · Castore Merry Hill
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for putting the customer first shine through. Share examples of how you've inspired teams to deliver exceptional service and how you’ve reacted to customer needs in previous roles.
Highlight Your Leadership Skills:As a Store Manager, you'll be guiding and coaching your team. Make sure to include specific instances where you've successfully led a team, managed performance, or provided mentorship. We want to see how you can empower others!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you're a great fit for the role. Remember, we love a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Castore team!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, make sure you research Castore thoroughly. Understand their brand vision, values, and what sets them apart in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your ability to provide feedback and support to ensure a 'customer first' approach.
✨Demonstrate Your Customer Focus
Be ready to discuss how you prioritise customer satisfaction in your previous roles. Share specific instances where you went above and beyond to enhance the customer experience, as this aligns perfectly with the role's emphasis on putting the customer at the heart of everything.
✨Prepare for Operational Questions
Since the role involves managing both front and back of house operations, brush up on your knowledge of retail operations. Be prepared to discuss how you would handle stock management, cash handling, and adherence to health and safety policies, as these are crucial for the position.
