At a Glance
- Tasks: Inspire and lead your team to deliver exceptional customer experiences.
- Company: Join a fast-paced, high-growth brand with global sporting partners.
- Benefits: Competitive salary and career-building opportunities in retail management.
- Other info: Embrace a culture of innovation and continuous learning.
- Why this job: Be part of a dynamic team focused on customer satisfaction and sales success.
- Qualifications: Experience in a supervisory role and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always. You will ensure all employees are given what they need, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service‑focused team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Supporting the Store Manager in the following:
- Developing the best guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed “in the moment” with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team.
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi‑channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
- Ideally have worked within a supervisory or management role in a customer facing environment.
- Retail exposure beneficial.
- The ability to thrive in a sales targeted environment.
- Outstanding written and verbal communication skills.
- A desire to use your initiative to solve problems.
- Proven leadership ability.
- Decision‑making.
- Excellent Interpersonal skills.
- Adaptable to change.
- Time management.
- Conflict resolution.
- Excellent team player.
- Mentorship.
- Passion for the brand.
What We Offer
- Competitive salary.
- An opportunity to work with global sporting partners.
- A chance to build a career with a fast paced, high growth brand.
Deputy Manager Retail · Castore Silverstone employer: Castore
At Castore Silverstone, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As a Deputy Manager, you will not only lead a passionate team but also benefit from competitive salaries, opportunities for career advancement, and the chance to collaborate with global sporting partners in a fast-paced environment. Our commitment to employee growth and a customer-first approach ensures that every team member is empowered to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager Retail · Castore Silverstone
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Castore's mission and values. This way, you can show how your personal approach aligns with their 'customer first always' philosophy.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired a team or solved a problem on the spot. These real-life examples will help you shine during the interview and demonstrate your proven leadership ability.
✨Tip Number 3
Be ready to discuss how you handle change. Retail is fast-paced, so share experiences where you've adapted quickly to new situations. This shows you're the kind of person who thrives in a dynamic environment.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or how they measure success. It’s a great way to engage and also helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager Retail · Castore Silverstone
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you put the customer first in your previous roles and how you inspire others to do the same.
Highlight Your Leadership Skills:As a Deputy Manager, you'll be guiding a team, so make sure to showcase your leadership experience. Share examples of how you've motivated teams and driven results in a retail environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Castore.
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, make sure you research Castore thoroughly. Understand their brand vision, values, and customer service philosophy. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your ability to provide feedback and support to ensure a 'customer first' approach.
✨Demonstrate Your Customer Focus
Be ready to discuss how you prioritise customer satisfaction in your work. Think of specific instances where you've gone above and beyond for a customer or improved a service process. This will illustrate your commitment to putting the customer at the heart of everything you do.
✨Prepare for Operational Questions
Since the role involves managing both front and back of house operations, brush up on your knowledge of retail operations. Be prepared to discuss how you would handle stock management, cash handling, and adherence to health and safety policies. Showing your operational savvy will set you apart.
