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For Companies At a Glance
- Tasks: Inspire and lead your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand dedicated to making athletes better.
- Benefits: Enjoy a competitive salary and career growth opportunities with global sporting partners.
- Why this job: Be part of a fast-paced, innovative environment where your leadership makes a real impact.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Embrace a culture of continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Castore exists for one single reason â to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions. The foundersâ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
As a Store Manager, youâre responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first â always. You will ensure all employees are given what they need to know, when they need to know it so that theyâre empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Developing the best: Guide and coach the team to inspire a âcustomer first alwaysâ approach. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Ensure that the team have the right training to deliver service expectations and that performance is managed âin the momentâ with regular feedback. React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions. Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring âAll Sizes Outâ targets are achieved.
- Operational: Keep up to date with and adhere to company policies and procedures. Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork. Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
- Commercial: Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach. Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals. Have an excellent knowledge of the marketplace and competition to support commercial decisions. Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
- Future Focus: Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Experience
- Key skills: Ideally have worked within a supervisory or management role in a customer facing environment. Retail exposure beneficial. The ability to thrive in a sales targeted environment.
- Personal qualities: Outstanding written and verbal communication skills. A desire to use your initiative to solve problems. Proven leadership ability. Decision-making. Excellent Interpersonal skills. Adaptable to change. Time management. Conflict resolution. Excellent team player. Mentorship. Passion for the brand.
What We Offer
- Competitive salary
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
Store Manager in Sheffield employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Store Manager in Sheffield
â¨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Castore's ethos and products. When you walk into that interview, you want to show that you're not just another candidate, but someone who truly understands and believes in the mission of making athletes better.
â¨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. This insider knowledge can give you an edge and show your genuine interest in the company.
â¨Tip Number 3
Prepare to showcase your leadership skills! Think of examples from your past where you've inspired a team or driven results. Be ready to discuss how you can bring that 'customer first' approach to Castore and elevate the store experience.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Itâs a simple gesture that can leave a lasting impression and reinforce your enthusiasm for the role.
We think you need these skills to ace Store Manager in Sheffield
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your passion for sportswear and helping athletes shine through. We want to see how you connect with our ethos of 'BETTER NEVER STOPS' and how you can inspire others to embrace this philosophy.
Tailor Your Experience: Make sure to highlight any relevant experience in retail management or customer service. Weâre looking for someone who can lead a team and drive results, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why youâd be a great fit for the Store Manager role.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre serious about joining the Castore team!
How to prepare for a job interview at Castore
â¨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product range. Understand their commitment to quality and innovation, as well as their target audience. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its mission of making athletes better.
â¨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
â¨Emphasise Customer-Centricity
Castore places a strong emphasis on putting the customer first. Be ready to discuss how you've previously prioritised customer satisfaction in your roles. Share specific instances where you went above and beyond to ensure a positive customer experience, as this aligns perfectly with the company's values.
â¨Prepare for Operational Questions
Expect questions about managing store operations, from stock control to health and safety policies. Brush up on your knowledge of retail operations and be prepared to discuss how you would handle various scenarios. This will show that youâre not only focused on sales but also on maintaining a smooth-running store.