Retail Supervisor - Matchday

Castore exists to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every day. We utilise advanced engineering and unique technical fabrics to create high-quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to optimise athletic performance in all conditions. The founders’ vision is to build Castore into a brand respected across the globe for a deep commitment to engineering the highest quality sportswear with a search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass-market brands, and Castore aims to be a premium alternative for discerning athletes who demand the best.

Responsibilities

• Supervise team members in duties and performance, provide feedback, and report strengths and weaknesses to management.
• Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts.
• Train new team members in company standards, customer service, and job duties.
• Work with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.
• Clearly communicate with and direct the team to ensure all tasks are delivered; drive business initiatives and support the team to deliver targets.
• Support the Managers to achieve all targets; build relationships across the business to share best practices.
• Make commercial decisions and suggestions to improve business performance; ensure store standards meet company expectations and deliver the right shopping experience for customers.
• Use business reports to identify risks and opportunities; stay aware of competition to provide a unique shopping experience.
• Takes ownership of your own development and supports the Manager in recruiting and coaching new team members; contribute to a culture where wellbeing is valued and performance is rewarded.
• Spot potential risks, escalate to a Manager, and support health and safety requirements; assist with store operations as needed.
• Plan for future events (stock takes, layout changes, promotions) and embrace new technology and multichannel initiatives.

Qualifications / Skills & Qualities

• Ideally have worked in a supervisory or management role in a customer-facing environment
• Retail experience is beneficial
• Ability to thrive in a sales-targeted environment

• Outstanding written and verbal communication skills
• Initiative to solve problems; proven leadership ability
• Decision-making; excellent interpersonal skills
• Adaptable to change; time management; conflict resolution
• Excellent team player; mentorship; passion for the brand

What We Offer

• Competitive salary
• An opportunity to build a career with a fast-paced, high-growth brand

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Sporting Goods Manufacturing