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For Companies At a Glance
- Tasks: Inspire and lead your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand dedicated to making athletes better.
- Benefits: Competitive salary, career growth opportunities, and collaboration with global sporting partners.
- Other info: Dynamic environment with a focus on personal development and teamwork.
- Why this job: Be part of a fast-paced, innovative brand that values performance and customer satisfaction.
- Qualifications: Experience in a supervisory role and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Castore exists for one single reason â to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The Role
As a Store Manager, youâre responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first â always. You will ensure all employees are given what they need to know, when they need to know it so that theyâre empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Guide and coach the team to inspire a âcustomer first alwaysâ approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed âin the momentâ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring âAll Sizes Outâ targets are achieved.
Operational
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
- Have an excellent knowledge of the marketplace and competition to support commercial decisions.
- Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
Future Focus
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Experience
- Ideally have worked within a supervisory or management role in a customer facing environment.
- The ability to thrive in a sales targeted environment.
Personal qualities:
- Outstanding written and verbal communication skills.
- A desire to use your initiative to solve problems.
- Proven leadership ability.
- Decision-making.
- Excellent Interpersonal skills.
- Adaptable to change.
- Time management.
- Conflict resolution.
- Excellent team player.
- Mentorship.
- Passion for the brand.
What We Offer
- Competitive salary.
- An opportunity to work with global sporting partners.
- A chance to build a career with a fast paced, high growth brand.
Store Manager in Presteigne employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Store Manager in Presteigne
â¨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Castore's ethos and products. When you walk into that interview, show your passion for making athletes better and how you can contribute to that mission.
â¨Tip Number 2
Practice your customer service skills! Think of scenarios where youâve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your 'customer first' approach.
â¨Tip Number 3
Show off your leadership chops! Prepare examples of how you've inspired or coached a team in the past. Castore is all about developing the best, so highlight your ability to empower others.
â¨Tip Number 4
Donât forget to ask questions! Show your interest in the role by asking about team dynamics, sales targets, and how you can help drive the business forward. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager in Presteigne
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your passion for sportswear and helping athletes shine through. We want to see how you embody our ethos of 'BETTER NEVER STOPS' in your own experiences.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in customer-facing environments and any leadership roles you've had. We love seeing how you've inspired teams in the past!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you're a great fit.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining the Castore team!
How to prepare for a job interview at Castore
â¨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product range. Understand their commitment to quality and innovation, as well as their target audience. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its mission of making athletes better.
â¨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop others. Highlight any specific instances where youâve implemented a 'customer first' approach that resulted in improved service or sales.
â¨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to react quickly to changing circumstances in a retail environment. Be ready to discuss how you handled customer complaints or operational challenges while keeping the team's morale high.
â¨Demonstrate Your Commercial Awareness
Familiarise yourself with the sportswear market and Castore's competitors. Be prepared to discuss trends in the industry and how they might impact sales strategies. Showing that you understand the commercial landscape will position you as a candidate who can drive results and contribute to the brand's growth.