Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Inspire and lead your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a fast-growing brand with global sporting partners.
- Benefits: Competitive salary and career growth opportunities in a dynamic environment.
- Other info: Embrace a culture of learning and adaptability in a constantly evolving retail landscape.
- Why this job: Be part of a passionate team focused on customer satisfaction and innovative retail solutions.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Role
As a Store Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always. You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Developing the best: Guide and coach the team to inspire a "customer first always" approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring 'All Sizes Out' targets are achieved.
- Operational: Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
- Commercial: Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
- Have an excellent knowledge of the marketplace and competition to support commercial decisions.
- Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
- Future Focus: Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Experience
- Key skills: Ideally have worked within a supervisory or management role in a customer facing environment.
- Retail exposure beneficial.
- The ability to thrive in a sales targeted environment.
- Personal qualities: Outstanding written and verbal communication skills.
- A desire to use your initiative to solve problems.
- Proven leadership ability.
- Decision-making.
- Excellent Interpersonal skills.
- Adaptable to change.
- Time management.
- Conflict resolution.
- Excellent team player.
- Mentorship.
- Passion for the brand.
- Experience with driving sales, conversion, UPT & CRM.
- Experience in driving mystery shop results, would also be advantageous.
What We Offer
- Competitive salary.
- An opportunity to work with global sporting partners.
- A chance to build a career with a fast paced, high growth brand.
Store Manager Retail · Castore Arndale in Manchester employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Retail · Castore Arndale in Manchester
✨Tip Number 1
Get to know the company inside out! Research Castore's values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You want to be able to clearly articulate how your experience aligns with their needs. Think about specific examples from your past roles that demonstrate your leadership and customer service skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Castore. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager Retail · Castore Arndale in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering a top-notch customer experience and how you can inspire a team to do the same.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your previous experience in retail management and any specific achievements that demonstrate your ability to drive sales and lead a team effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, make sure you research Castore thoroughly. Understand their brand vision, values, and what sets them apart in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Be ready to discuss how you can apply these skills at Castore.
✨Emphasise Customer-Centricity
Since the role focuses on putting the customer first, think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to demonstrate your commitment to exceptional service and how you can instil this in your team.
✨Prepare for Operational Questions
Expect questions about managing store operations, cash handling, and stock processes. Brush up on your knowledge of retail operations and be prepared to discuss how you would ensure smooth back-of-house functions while maintaining a great customer experience.