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- Tasks: As a Keyholder, you'll greet customers, manage stock, and drive sales in our premium store.
- Company: Join Castore, a brand dedicated to making athletes better with innovative sportswear.
- Benefits: Enjoy a competitive salary and the chance to grow your career in a fast-paced environment.
- Why this job: Be part of a passionate team and create an unforgettable 'Castore experience' for customers.
- Qualifications: No specific qualifications required, just a positive attitude and a knack for sales!
- Other info: This role offers keyholding responsibilities and the opportunity to work with premium products.
The predicted salary is between 24000 - 36000 £ per year.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
A Keyholder is a very important role within our stores. You will be given the opportunity to be part of a hard-working team, working closely with premium product, customers, and achieving daily targets. We want our customers to step into store and feel the ‘Castore experience’. It’s your job to inform all customers about our products and drive the force behind service and selling within our stores.
Responsibilities
- Keyholding and banking responsibilities
- Greeting and serving customers as they enter the store
- Acting as an ambassador for our Castore brand
- Always provide excellent customer service
- Advising and assisting customers
- Handling complaints or forwarding serious issues to the manager on duty
- Conducting customer transactions
- Replenishing the supply of stock on the shelves
- Assisting with store deliveries
- Replenishment of the store
- Monitor and report on KPIs regularly, e.g. Order in store, E-receipts
- Identify opportunities for upselling products and add-on sales
Skills & Qualities
- The ability to thrive in a sales-targeted environment
- The capacity to work alone or as part of a team
- Outstanding written and oral communication skills
- A desire to use your initiative to solve problems
- Friendly positive attitude
What We Offer
- Competitive salary
- A chance to build a career with a fast-paced, high growth brand
Keyholder employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with Castore's product range and ethos. Understanding the brand's commitment to quality and innovation will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your sales skills by preparing examples of how you've successfully met targets in previous roles. Be ready to discuss specific strategies you used to upsell products or enhance customer experiences.
✨Tip Number 3
Emphasise your ability to work both independently and as part of a team. Prepare anecdotes that illustrate your adaptability and how you've contributed to team success in past positions.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of scenarios where you've handled customer complaints effectively. This will show your potential employers that you're capable of maintaining the high level of service expected at Castore.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Castore's ethos and mission. Highlight your understanding of their commitment to quality and innovation in sportswear within your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail, customer service, or sales. Emphasise any previous roles where you demonstrated outstanding communication skills and a positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sportswear and your ability to thrive in a sales-targeted environment. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Key Skills: In your application, make sure to highlight your problem-solving abilities and your capacity to work both independently and as part of a team. These qualities are essential for the Keyholder role.
How to prepare for a job interview at Castore
✨Understand the Brand Ethos
Before your interview, make sure you fully understand Castore's philosophy of 'BETTER NEVER STOPS'. Familiarise yourself with their commitment to quality and innovation in sportswear. This will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
As a Keyholder, excellent customer service is crucial. Prepare examples from your past experiences where you provided outstanding service or resolved customer complaints effectively. This will demonstrate your ability to embody the Castore experience.
✨Highlight Your Sales Experience
Since the role involves achieving daily targets and upselling products, be ready to discuss your previous sales experiences. Share specific instances where you met or exceeded sales goals, as this will show your capability in a sales-targeted environment.
✨Demonstrate Teamwork and Initiative
Castore values both teamwork and the ability to work independently. Be prepared to discuss how you've successfully collaborated with others in a team setting, as well as times when you took the initiative to solve problems on your own.
