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For Companies At a Glance
- Tasks: As a Keyholder, you'll greet customers, manage stock, and drive sales in our premium store.
- Company: Join Castore, a brand dedicated to making athletes better with innovative sportswear.
- Benefits: Enjoy a competitive salary and the chance to grow your career in a fast-paced environment.
- Why this job: Be part of a passionate team that values excellence and customer experience in sportswear.
- Qualifications: No prior experience needed; just bring a positive attitude and strong communication skills.
- Other info: This is an entry-level role perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 20000 - 28000 £ per year.
Castore exists for one single reason to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
A Keyholder is a very important role within our stores, you will be given the opportunity to be part of a hard working team, working closely with premium product, customers and achieving daily targets. We want our customers to step into store and feel the Castore experience. Its your job to inform all customers about our products and drive the force behind service and selling within our stores.
Responsibilities
- Keyholding and banking responsibilities
- Greeting and serving customers as they enter the store
- Acting as an ambassador for our Castore brand
- Always provide excellent customer service
- Advising and assisting customers
- Handling complaints or forwarding serious issues to the manager on duty
- Conducting customer transactions
- Replenishing the supply of stock on the shelves
- Assisting with store deliveries
- Replenishment of the store
- Monitor and report on KPIs regularly, e.g. Order in store, E-receipts
- Identify opportunities for up selling products and add-on sales
Skills & Qualities
- The ability to thrive in a sales targeted environment
- The capacity to work alone or as part of a team
- Outstanding written and oral communication skills
- A desire to use your initiative to solve problems
- Friendly positive attitude
What We Offer
- Competitive salary
- A chance to build a career with a fast paced, high growth brand
Keyholder employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with Castore's product range and ethos. Understanding their commitment to quality and innovation will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will prepare you for greeting and assisting customers effectively, which is crucial for the Keyholder role.
✨Tip Number 3
Research common sales techniques and strategies for upselling. Being able to identify opportunities for add-on sales will set you apart as a candidate who can drive sales and meet targets.
✨Tip Number 4
Showcase your ability to work both independently and as part of a team. Think of examples from past experiences where you've successfully collaborated or taken initiative, as this will highlight your suitability for the role.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Castore's ethos and mission. Highlight your understanding of their commitment to quality and innovation in sportswear in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail or customer service. Emphasise any previous roles where you demonstrated outstanding communication skills and a positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sportswear and customer service. Mention specific examples of how you've contributed to sales targets or provided excellent customer experiences in the past.
Showcase Your Skills: In your application, clearly outline your ability to work in a sales-targeted environment and your initiative in problem-solving. Use specific examples to demonstrate these qualities.
How to prepare for a job interview at Castore
✨Understand the Brand Ethos
Before your interview, make sure you understand Castore's philosophy of 'BETTER NEVER STOPS'. Familiarise yourself with their commitment to quality and innovation in sportswear, as this will help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Keyholder, excellent customer service is crucial. Prepare examples from your past experiences where you provided outstanding service or resolved complaints effectively. This will demonstrate your ability to act as an ambassador for the brand.
✨Highlight Your Sales Experience
Since the role involves achieving daily targets and upselling products, be ready to discuss your experience in sales environments. Share specific instances where you met or exceeded sales goals, showcasing your ability to thrive in a sales-targeted environment.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the Keyholder role, team dynamics, and how success is measured at Castore. This shows your genuine interest in the position and the company.
