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For Companies At a Glance
- Tasks: Be the face of Castore, delivering exceptional customer service and driving sales.
- Company: Join a fast-growing sportswear brand committed to innovation and quality.
- Benefits: Competitive salary and career growth opportunities in a dynamic environment.
- Why this job: Be part of a passionate team that enhances athletes' performance with premium products.
- Qualifications: Sales experience and strong communication skills are a plus.
- Other info: Temporary pop-up store role with a chance to shine in a vibrant setting.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Keyholder role at Castore
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass‑market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
A Keyholder is a very important role within our stores, you will be given the opportunity to be part of a hard working team, working closely with premium product, customers and achieving daily targets. We want our customers to step into store and feel the ‘Castore experience’. It’s your job to inform all customers about our products and drive the force behind service and selling within our stores.
We\’re recruiting for a Keyholder on an 8‑hour per week temporary contract.
Responsibilities
- Keyholding and banking responsibilities
- Greeting and serving customers as they enter the store.
- Acting as an ambassador for our Castore brand.
- Always provide excellent customer service.
- Advising and assisting customers.
- Handling complaints or forwarding serious issues to the manager on duty.
- Conducting customer transactions.
- Replenishing the supply of stock on the shelves.
- Assisting with store deliveries.
- Replenishment of the store.
- Monitor and report on KPIs regularly, e.g., Order in store, E‑receipts.
- Identify opportunities for up selling products and add‑on sales.
Skills & Qualities
- The ability to thrive in a sales‑targeted environment.
- The capacity to work alone or as part of a team.
- Outstanding written and oral communication skills.
- A desire to use your initiative to solve problems.
- Friendly positive attitude.
What We Offer
- Competitive salary
- A chance to build a career with a fast paced, high growth brand
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industry
Sporting Goods Manufacturing
Referrals increase your chances of interviewing at Castore by 2x.
Location: York, England, United Kingdom
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Keyholder employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Castore's ethos and products. When you walk into that interview, you want to show that you’re not just another candidate but someone who truly understands what makes Castore special.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet a customer or handle a complaint. Role-playing these scenarios can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Show off your sales skills! Be prepared to discuss how you’ve met targets in the past or how you would approach upselling products. We want to see that you can drive sales and create that ‘Castore experience’ for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Castore team and being part of something special.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Show Your Passion for Sportswear: When writing your application, let us know why you're excited about working with premium sportswear. Share your personal experiences or how you connect with our ethos of 'BETTER NEVER STOPS'. This will help us see your genuine interest in the role!
Highlight Your Customer Service Skills: Since you'll be the face of Castore, it's crucial to showcase your customer service experience. Tell us about times you've gone above and beyond for customers, as this aligns perfectly with our commitment to providing an exceptional 'Castore experience'.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. This helps us quickly see how you fit into our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Castore family!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product range. Understand their commitment to quality and innovation. This will not only impress the interviewers but also help you articulate how you can embody the brand's values as a Keyholder.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one. Highlighting your ability to handle complaints and assist customers will demonstrate that you're ready to create the 'Castore experience'.
✨Demonstrate Sales Savvy
Since the role is sales-targeted, come equipped with strategies for upselling and add-on sales. Share specific instances where you've successfully met or exceeded sales targets. This shows that you understand the importance of driving sales while maintaining customer satisfaction.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you would monitor and report on these metrics. Showing that you can think analytically about store performance will set you apart as a candidate who is proactive and results-driven.
