At a Glance
- Tasks: Inspire your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand committed to innovation and quality.
- Benefits: Competitive salary, career growth opportunities, and collaboration with global sporting partners.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that puts athletes first and embraces change.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always. You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house. This role is on a 37.5-hour per week contract.
Responsibilities
- Support the Store Manager in guiding and coaching the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience and maximise sales.
- Provide the right training to deliver service expectations and manage performance in the moment with regular feedback.
- React to a constantly changing retail environment, driving service in the moment and responding to customer needs.
- Set up smooth processes for stock flow, returns, and achieve “All Sizes Out” targets.
- Operate and manage all back‑of‑house functions, including cash handling, delivery paperwork and administrative tasks.
- Adhere to company policies and procedures, keep documentation updated and stored in accordance with legal requirements.
- Ensure compliance with H&S policies and raise issues to the Head Office within required time frames.
- Drive commercial results by setting clear objectives and goals to achieve sale plans and KPI targets with a service‑focused approach.
- Build and lead an excellent, focused, and motivated team, encouraging initiative and an entrepreneurial spirit.
- Identify and pursue opportunities for improvement, and embrace multi‑channel advancements to support the business growth.
Skills & Experience
- Experience in a supervisory or management role in a customer‑facing environment. Retail exposure is beneficial.
- Ability to thrive in a sales‑targeted environment.
Personal qualities:
- Outstanding written and verbal communication skills.
- Initiative to solve problems.
- Proven leadership ability.
- Decision‑making.
- Excellent interpersonal skills.
- Adaptable to change.
- Time management.
- Conflict resolution.
- Excellent team player.
- Mentorship.
- Passion for the brand.
What We Offer
- Competitive salary
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
Deputy Manager Retail · Factory Outlet Lancashire in Fleetwood employer: Castore
At Castore, we pride ourselves on being an exceptional employer that champions a culture of innovation and excellence. As a Deputy Manager at our Factory Outlet in Lancashire, you will not only lead a passionate team dedicated to delivering outstanding customer experiences but also benefit from competitive salaries and opportunities for career growth within a rapidly expanding brand. Join us in our mission to redefine sportswear and be part of a dynamic environment where your contributions are valued and your professional development is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager Retail · Factory Outlet Lancashire in Fleetwood
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Castore's ethos and products. When you walk into that interview, show your passion for the brand and how you can contribute to making athletes better.
✨Tip Number 2
Practice your customer-first approach! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you demonstrate that you truly understand the importance of putting the customer at the heart of everything we do.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've inspired teams in previous roles. Highlight your ability to coach and motivate others, as this is key to driving sales and creating a focused team environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Castore family and contributing to our mission of innovation and performance enhancement.
We think you need these skills to ace Deputy Manager Retail · Factory Outlet Lancashire in Fleetwood
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for sportswear and helping athletes shine through. We want to see that you understand our ethos of 'Better Never Stops' and how it resonates with you.
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your experience in customer-facing environments and any leadership roles you've had. We love seeing how you've inspired teams in the past!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Castore family!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product range. Understand their commitment to quality and innovation, as well as their 'BETTER NEVER STOPS' philosophy. This knowledge will help you connect with the brand's vision and demonstrate your passion for sportswear.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate others and drive a customer-first approach. Highlight any specific achievements that showcase your leadership style.
✨Prepare for Scenario Questions
Expect questions about handling customer complaints or managing stock flow. Think of real-life scenarios where you've had to react quickly to changing situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Your Adaptability
Retail is ever-changing, so be ready to discuss how you've adapted to new challenges in previous roles. Share examples of how you've embraced change and driven service improvements, showing that you're not just a team player but also someone who thrives in dynamic environments.
