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For Companies At a Glance
- Tasks: Inspire and lead your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand dedicated to making athletes better.
- Benefits: Competitive salary, career growth opportunities, and collaboration with global sporting partners.
- Why this job: Be part of a fast-paced, innovative environment that values your input and ideas.
- Qualifications: Experience in a supervisory role and a passion for customer service.
- Other info: Dynamic team culture focused on continuous improvement and performance enhancement.
The predicted salary is between 28800 - 43200 £ per year.
The Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Supporting the Store Manager in developing the best: Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Keep up to date with and adhere to company policies and procedures.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
Skills & Experience
- Ideally have worked within a supervisory or management role in a customer facing environment.
- Retail exposure beneficial.
- The ability to thrive in a sales targeted environment.
- Outstanding written and verbal communication skills.
- A desire to use your initiative to solve problems.
- Proven leadership ability.
- Decision-making.
- Excellent Interpersonal skills.
- Adaptable to change.
- Time management.
- Conflict resolution.
- Excellent team player.
- Mentorship.
- Passion for the brand.
What We Offer
- Competitive salary.
- An opportunity to work with global sporting partners.
- A chance to build a career with a fast paced, high growth brand.
Deputy Manager in Fleetwood employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Fleetwood
✨Tip Number 1
Get to know the brand inside out! Research Castore's ethos and products so you can speak passionately about how you align with their mission of making athletes better. This will show your genuine interest and commitment during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated leadership, customer service, and adaptability. This will help you shine in interviews and show that you're ready to inspire a 'customer first' approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Castore team and contributing to their vision.
We think you need these skills to ace Deputy Manager in Fleetwood
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for sportswear and customer service shine through. We want to see how you embody our ethos of 'BETTER NEVER STOPS' and how you can inspire others to do the same.
Tailor Your Experience: Make sure to highlight any relevant experience in retail or management roles. We’re looking for someone who can thrive in a sales-targeted environment, so share specific examples of how you've driven results in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to communicate your skills and experiences. Remember, we appreciate outstanding written communication skills, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Castore team!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product offerings. Understand their commitment to quality and innovation in sportswear. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their mission.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can foster a 'customer first' culture, which is crucial for this role.
✨Demonstrate Adaptability
Retail environments can change rapidly, so be ready to discuss how you've handled unexpected challenges in the past. Share specific instances where you adapted to new situations or implemented changes that benefited your team and customers.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about Castore's future plans, team dynamics, or how they measure success in customer service. This shows your enthusiasm and strategic thinking about the role.
