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For Companies At a Glance
- Tasks: Inspire your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand committed to innovation and quality.
- Benefits: Competitive salary, career growth opportunities, and collaboration with global sporting partners.
- Why this job: Be part of a dynamic team that puts athletes first and embraces innovation.
- Qualifications: Experience in a supervisory role and a passion for customer service.
- Other info: Fast-paced environment with opportunities to develop and implement new ideas.
The predicted salary is between 30000 - 42000 £ per year.
Castore exists for one single reason to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Supporting the Store Manager in the following:
- Developing The Best: Guide and coach the team to inspire a customer first always approach. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Ensure that the team have the right training to deliver service expectations and that performance is managed in the moment with regular feedback. React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Driving Results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions. Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring All Sizes Out targets are achieved.
- Operational: Keep up to date with and adhere to company policies and procedures. Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork. Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
- Commercial: Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach. Build an excellent and focused team.
- Future Focus: Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
- Key skills: Ideally have worked within a supervisory or management role in a customer facing environment. Retail exposure beneficial. The ability to thrive in a sales targeted environment.
- Personal Qualities: Outstanding written and verbal communication skills. A desire to use your initiative to solve problems. Proven leadership ability. Decision-making. Excellent Interpersonal skills. Adaptable to change. Time management. Conflict resolution. Excellent team player. Mentorship. Passion for the brand.
What We Offer
- Competitive salary
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
Deputy Manager in England employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in England
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Castore's ethos and products. When you walk into that interview, show your passion for making athletes better and how you can contribute to that mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer service scenarios or team challenges. Show them you can inspire your team and put the customer first, just like they do at Castore.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Castore family!
We think you need these skills to ace Deputy Manager in England
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Castore shine through! Share why you love our ethos of 'BETTER NEVER STOPS' and how it resonates with your own values. This will help us see that you're not just looking for a job, but that you're genuinely excited about being part of our mission.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or management roles. We want to know how your past experiences can help you inspire your team and deliver exceptional customer service. Be specific about your achievements and how they align with our goals at Castore.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to understand your skills and experiences. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it shows us that you're proactive and keen to join the Castore family!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product range. Understand their commitment to quality and innovation, as well as their mission to enhance athletic performance. This knowledge will help you connect with the brand's vision and demonstrate your passion for sportswear.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and guide your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a customer-first approach and drive results. Highlight any specific achievements that showcase your leadership style.
✨Emphasise Customer Experience
Since customer service is a top priority for Castore, be ready to discuss how you've previously enhanced customer experiences. Share specific strategies you've implemented to ensure customer satisfaction and how you’ve trained teams to deliver exceptional service.
✨Be Ready for Adaptability Questions
The retail environment is ever-changing, so expect questions about how you handle change. Prepare examples of times when you've successfully adapted to new challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
