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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a dynamic retail environment.
- Company: Join Castore, a premium sportswear brand dedicated to making athletes better through innovation.
- Benefits: Enjoy a competitive salary, career growth opportunities, and collaboration with global sporting partners.
- Why this job: Be part of a passionate team focused on customer satisfaction and driving sales in a fast-paced setting.
- Qualifications: Experience in a supervisory role and a passion for retail and sportswear are preferred.
- Other info: Embrace a culture of continuous learning and innovation while working towards ambitious sales targets.
The predicted salary is between 28800 - 43200 £ per year.
astore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
Supporting the Store Manager in the following:
Developing the best:
- Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results:
- Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
Operational
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
- Have an excellent knowledge of the marketplace and competition to support commercial decisions.
- Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
Future Focus
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
Key skills:
- Ideally have worked within a supervisory or management role in a customer facing environment
- Retail exposure beneficial
- The ability to thrive in a sales targeted environment
Personal qualities:
- Outstanding written and verbal communication skills
- A desire to use your initiative to solve problems
- Proven leadership ability
- Decision-making
- Excellent Interpersonal skills
- Adaptable to change
- Time management
- Conflict resolution
- Excellent team player
- Mentorship
- Passion for the brand
What We Offer
- Competitive salary
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
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Deputy Manager Retail · Milton Keynes employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager Retail · Milton Keynes
✨Tip Number 1
Familiarise yourself with Castore's brand ethos and values. Understanding their commitment to quality and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you inspired your team to enhance customer service or drive sales, as this is crucial for the Deputy Manager role.
✨Tip Number 3
Research the latest trends in the sportswear market and be ready to discuss how Castore can differentiate itself from mass-market brands. This knowledge will demonstrate your passion for the industry and your proactive approach to driving commercial results.
✨Tip Number 4
Showcase your adaptability by discussing how you've managed change in previous roles. The ability to react to a constantly changing retail environment is key, so share examples that illustrate your flexibility and problem-solving skills.
We think you need these skills to ace Deputy Manager Retail · Milton Keynes
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Castore's ethos and mission. Familiarise yourself with their commitment to quality sportswear and how they aim to enhance athletic performance. This knowledge will help you tailor your application to reflect their values.
Highlight Relevant Experience: In your CV and cover letter, emphasise any supervisory or management experience you have in a customer-facing environment. Be specific about your achievements in driving sales and improving customer service, as these are key aspects of the Deputy Manager role.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've successfully guided and coached a team in the past. Mention any instances where you inspired a 'customer first' approach or managed performance effectively.
Tailor Your Application: Make sure your application is tailored specifically for the Deputy Manager position at Castore. Use keywords from the job description and align your skills and experiences with the responsibilities outlined, such as driving results and managing operations.
How to prepare for a job interview at Castore
✨Understand the Brand Ethos
Before your interview, make sure you fully grasp Castore's philosophy of 'Better Never Stops'. Familiarise yourself with their commitment to quality and innovation in sportswear, as this will help you align your answers with their core values.
✨Showcase Leadership Skills
As a Deputy Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully guided a team, resolved conflicts, or improved customer service. This will show that you're ready to inspire others.
✨Emphasise Customer-Centric Approach
Since the role focuses heavily on putting the customer first, be ready to discuss how you've previously prioritised customer satisfaction. Share specific instances where you went above and beyond to enhance the customer experience.
✨Prepare for Operational Questions
Expect questions about managing store operations, including stock flow and administrative tasks. Brush up on your knowledge of retail processes and be prepared to discuss how you would ensure smooth operations while maintaining high service standards.
