Deputy Manager Retail · Castore The 02 Outlet

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.

The Role

As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always. You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.

Responsibilities

• Supporting the Store Manager in guiding and coaching the team to inspire a “customer first always” approach.
• Ensuring the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
• Ensuring that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
• Reacting to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
• Driving results; service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
• Working closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
• Keeping up to date with and adhering to company policies and procedures.
• Controlling and managing all administrative and back of house operations including cash handling, delivery process/paperwork.
• Ensuring all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
• Working towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
• Seeking opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
• Embracing the development of multi‑channel advancements and understanding the commercial impact it has on our business.

Skills & Qualities

• Ideally have worked within a supervisory or management role in a customer facing environment.
• Retail exposure beneficial.
• The ability to thrive in a sales targeted environment.
• Outstanding written and verbal communication skills.
• A desire to use your initiative to solve problems.
• Proven leadership ability.
• Decision‑making.
• Excellent Interpersonal skills.
• Adaptable to change.
• Time management.
• Conflict resolution.
• Excellent team player.
• Mentorship.
• Passion for the brand.

What We Offer

• Competitive salary.
• An opportunity to work with global sporting partners.
• A chance to build a career with a fast paced, high growth brand.