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For Companies At a Glance
- Tasks: Inspire your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand committed to innovation and quality.
- Benefits: Competitive salary, career growth opportunities, and collaboration with global sporting partners.
- Why this job: Be part of a dynamic team that puts athletes first and embraces innovation.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Fast-paced environment with opportunities to develop leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
Supporting the Store Manager in the following:
- Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results
- Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
Operational
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
- Have an excellent knowledge of the marketplace and competition to support commercial decisions.
- Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
Future Focus
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
Key skills:
- Ideally have worked within a supervisory or management role in a customer facing environment
- Retail exposure beneficial
- The ability to thrive in a sales targeted environment
Personal qualities:
- Outstanding written and verbal communication skills
- A desire to use your initiative to solve problems
- Proven leadership ability
- Decision-making
- Excellent Interpersonal skills
- Adaptable to change
- Time management
- Conflict resolution
- Excellent team player
- Mentorship
- Passion for the brand
What We Offer
- Competitive salary
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
#J-18808-Ljbffr
Deputy Manager - Dual Site employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Dual Site
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Castore's ethos and products. When you walk into that interview, show your passion for making athletes better and how you can contribute to that mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and what they love about working at Castore. This insider info can give you an edge in interviews.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've inspired a team or improved customer service. Be ready to share how you can drive results and keep the customer at the heart of everything.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager - Dual Site
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for sportswear and helping athletes shine through. We want to see how you connect with our ethos of 'BETTER NEVER STOPS' and how you can inspire others to embrace this philosophy.
Tailor Your Experience: Make sure to highlight any relevant experience in customer-facing roles or management positions. We’re looking for someone who can lead a team and drive sales, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Castore team!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product range. Understand their commitment to quality and innovation. This will not only show your passion for the brand but also help you align your answers with their values during the interview.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate others and drive results. Be ready to discuss specific situations where you put the customer first.
✨Demonstrate Adaptability
Retail is ever-changing, so be prepared to discuss how you've reacted to unexpected challenges in previous roles. Share stories that highlight your problem-solving skills and your ability to thrive in a fast-paced environment.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training processes, and how success is measured at Castore. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
