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For Companies At a Glance
- Tasks: Inspire your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand dedicated to making athletes better.
- Benefits: Enjoy opportunities for career growth and work with global sporting partners.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Experience in a supervisory role and strong communication skills are preferred.
- Other info: Embrace a fast-paced environment with a commitment to excellence.
The predicted salary is between 28800 - 43200 £ per year.
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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
Supporting the Store Manager in the following:
- Developing the best:
- Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results:
- Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
Operational
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
- Have an excellent knowledge of the marketplace and competition to support commercial decisions.
- Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
Future Focus
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
- Ideally have worked within a supervisory or management role in a customer facing environment
- The ability to thrive in a sales targeted environment
- Outstanding written and verbal communication skills
- A desire to use your initiative to solve problems
- Decision-making
- Excellent Interpersonal skills
- Adaptable to change
- Time management
- Excellent team player
- Passion for the brand
What We Offer
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
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Deputy Manager employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with Castore's brand ethos and values. Understanding their commitment to quality and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've inspired teams in previous roles. Highlighting your ability to foster a 'customer first' culture will be crucial for the Deputy Manager position.
✨Tip Number 3
Research the latest trends in the sportswear market and be prepared to discuss how Castore can differentiate itself from competitors. Showing that you understand the commercial landscape will impress the hiring team.
✨Tip Number 4
Prepare to discuss your experience with sales targets and KPIs. Be ready to share how you've successfully driven results in past roles, as this is a key focus for the Deputy Manager role at Castore.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Castore's ethos and mission. Familiarise yourself with their commitment to quality sportswear and how they aim to enhance athletic performance. This knowledge will help you tailor your application to reflect their values.
Highlight Relevant Experience: In your CV and cover letter, emphasise any supervisory or management experience you have in customer-facing roles. Be specific about how you've inspired teams to deliver excellent customer service and achieved sales targets in previous positions.
Showcase Your Skills: Make sure to highlight key skills mentioned in the job description, such as communication, adaptability, and problem-solving. Provide examples of how you've used these skills in past roles to drive results and improve team performance.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also demonstrate your understanding of the retail environment and how you can contribute to Castore's goals. Use specific examples to illustrate your points and make a strong case for why you're the right fit.
How to prepare for a job interview at Castore
✨Understand the Brand Ethos
Before your interview, make sure you fully understand Castore's philosophy of 'BETTER NEVER STOPS'. Be prepared to discuss how this ethos resonates with your own values and how you can contribute to fostering this mindset within your team.
✨Showcase Leadership Skills
As a Deputy Manager, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team, driven results, or improved customer service. Highlight your ability to provide feedback and support to team members.
✨Demonstrate Customer-Centric Thinking
Castore places a strong emphasis on putting the customer first. Be ready to share specific instances where you've gone above and beyond to enhance customer experience. Discuss how you would ensure your team maintains this focus in a fast-paced retail environment.
✨Familiarise Yourself with Market Trends
Having a solid understanding of the sportswear market and its competitors is crucial. Research current trends and be prepared to discuss how Castore can position itself as a premium alternative. This will show your commitment to driving commercial results.
