At a Glance
- Tasks: Inspire your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand committed to innovation and performance.
- Benefits: Competitive salary and opportunities to work with global sporting partners.
- Other info: Dynamic environment with excellent career growth opportunities.
- Why this job: Be part of a fast-paced, high-growth brand that values your input and ideas.
- Qualifications: Experience in a supervisory role and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
- Support the Store Manager in developing the best: Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
- Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Experience
- Ideally have worked within a supervisory or management role in a customer facing environment.
- Retail exposure beneficial.
- The ability to thrive in a sales targeted environment.
- Outstanding written and verbal communication skills.
- A desire to use your initiative to solve problems.
- Proven leadership ability.
- Decision-making.
- Excellent Interpersonal skills.
- Adaptable to change.
- Time management.
- Conflict resolution.
- Excellent team player.
- Mentorship.
- Passion for the brand.
What We Offer
- Competitive salary.
- An opportunity to work with global sporting partners.
- A chance to build a career with a fast paced, high growth brand.
Deputy Manager in Braintree employer: Castore
At Castore, we pride ourselves on being an excellent employer by fostering a dynamic work culture that prioritises customer satisfaction and employee development. Located in Brierley Hill, our Store Manager role offers competitive salaries, comprehensive training, and ample opportunities for career advancement within a rapidly growing brand. Join us to be part of a passionate team dedicated to delivering exceptional retail experiences while enjoying the benefits of a supportive and innovative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Braintree
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Castore's ethos and products. When you walk into that interview, show your passion for making athletes better and how you can contribute to that mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral – which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer service scenarios or team challenges. Show them you can inspire a 'customer first' approach and lead your team effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your fit for the Deputy Manager position!
We think you need these skills to ace Deputy Manager in Braintree
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for sportswear and helping athletes shine through. We want to see how you embody our ethos of 'BETTER NEVER STOPS' in your own experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Deputy Manager role. Highlight your leadership abilities and customer service experience to show us you're the perfect fit.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you meet the requirements of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Castore!
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, dive deep into Castore's ethos and product range. Understand their commitment to quality and innovation, as well as their mission to enhance athletic performance. This knowledge will help you connect with the brand's vision and demonstrate your passion for sportswear.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and guide your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a 'customer first' approach. Highlight any specific instances where your leadership directly improved customer satisfaction or sales.
✨Emphasise Adaptability
Retail is ever-changing, so be ready to discuss how you've adapted to new challenges in previous roles. Share stories that illustrate your ability to react quickly to customer needs and market changes, showcasing your problem-solving skills and flexibility.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about Castore's future plans, team dynamics, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
