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For Companies At a Glance
- Tasks: Inspire the team, deliver exceptional customer experiences, and drive sales.
- Company: Join Castore, a premium sportswear brand known for innovation and quality.
- Benefits: Competitive salary and career growth opportunities with global sporting partners.
- Why this job: Be part of a fast-paced brand and make a real impact in retail.
- Qualifications: Experience in a supervisory role and strong communication skills required.
- Other info: Dynamic environment with a focus on teamwork and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Deputy Manager – Castore Towcester, England, United Kingdom
Castore is a premium sportswear brand that innovates with advanced engineering and unique technical fabrics. We are looking for a Deputy Manager to inspire the store team, deliver outstanding customer experience and support sales and service excellence.
Role Overview
As Deputy Manager you will support the Store Manager in delivering the Castore customer and brand vision. Your mission is to put the customer first, empower the team, drive sales and ensure smooth store operations.
Responsibilities
- Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience and maximize sales.
- Deliver training and manage performance ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment and responding to customer needs.
- Service is your number 1 KPI – ensure customers are delighted.
- Work closely with the store team to set up a smooth stock flow, returning all stock and meeting ‘All Sizes Out’ targets.
- Keep up to date with company policies and procedures and ensure all documentation is stored in accordance with legal requirements.
- Control and manage all administrative and back of house operations including cash handling, delivery process and paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team.
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for commercial results with a service focused approach.
- Build an excellent and focused team and embrace the development of multi‑channel advancements.
Skills & Qualities
- Experience in a supervisory or management role in a customer facing environment.
- Retail exposure beneficial.
- The ability to thrive in a sales‑targeted environment.
- Outstanding written and verbal communication skills.
- A desire to use initiative to solve problems.
- Proven leadership ability and decision‑making.
- Excellent interpersonal and conflict resolution skills.
- Time management, adaptability to change and excellent team player.
- Mentorship and passion for the brand.
What We Offer
- Competitive salary.
- Opportunity to work with global sporting partners.
- Chance to build a career with a fast‑paced, high‑growth brand.
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Deputy Manager employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Castore's mission and values. This way, you can show how your experience aligns with their customer-first approach and how you can inspire the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully guided a team or resolved conflicts. This will help you demonstrate your proven leadership ability during the interview.
✨Tip Number 3
Be ready to discuss how you handle change. Retail is dynamic, so share experiences where you've adapted quickly to new challenges or customer needs. This shows you're the perfect fit for a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Castore team directly.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Castore shine through! Share why you love our premium sportswear and how it aligns with your personal values. We want to see that you’re not just looking for a job, but that you genuinely care about our brand.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering outstanding customer service. Use specific examples from your past roles where you’ve gone above and beyond to delight customers. Remember, service is our number 1 KPI, so show us how you can contribute!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read. This will help us understand your qualifications and fit for the Deputy Manager role quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our multi-channel advancements.
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Castore’s mission, values, and product range. This will not only show your enthusiasm for the brand but also help you align your answers with their customer-first approach.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and drive sales through effective coaching.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would ensure an outstanding customer experience. Think of specific strategies you’ve implemented in previous roles that put customers first and resulted in positive outcomes. This aligns perfectly with the role's focus on service excellence.
✨Prepare for Situational Questions
Expect questions about how you would handle various retail scenarios, such as managing stock flow or responding to customer complaints. Practise your responses to these situational questions, focusing on your problem-solving skills and adaptability in a fast-paced environment.
