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For Companies At a Glance
- Tasks: Inspire the team, deliver exceptional customer experiences, and drive sales.
- Company: Join Castore, a premium sportswear brand known for innovation and quality.
- Benefits: Competitive salary and career growth opportunities with global sporting partners.
- Why this job: Be part of a fast-paced brand and make a real impact in retail.
- Qualifications: Experience in a supervisory role and strong communication skills required.
- Other info: Dynamic environment with a focus on teamwork and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
Supporting the Store Manager in the following:
Developing the best:
- Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results:
- Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
Operational
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team
Future Focus
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
Key skills:
- Ideally have worked within a supervisory or management role in a customer facing environment
- Retail exposure beneficial
- The ability to thrive in a sales targeted environment
Personal qualities:
- Outstanding written and verbal communication skills
- A desire to use your initiative to solve problems
- Proven leadership ability
- Decision-making
- Excellent Interpersonal skills
- Adaptable to change
- Time management
- Conflict resolution
- Excellent team player
- Mentorship
- Passion for the brand
What We Offer
- Competitive salary
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
Deputy Manager employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Castore's mission and values. This way, you can show how your experience aligns with their customer-first approach and how you can inspire the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully guided a team or resolved conflicts. This will help you demonstrate your proven leadership ability during the interview.
✨Tip Number 3
Be ready to discuss how you handle change. Retail is dynamic, so share experiences where you've adapted quickly to new challenges or customer needs. This shows you're the perfect fit for a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Castore team directly.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Castore shine through! Share why you love our premium sportswear and how it aligns with your personal values. We want to see that you’re not just looking for a job, but that you genuinely care about our brand.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering outstanding customer service. Use specific examples from your past roles where you’ve gone above and beyond to delight customers. Remember, service is our number 1 KPI, so show us how you can contribute!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read. This will help us understand your qualifications and fit for the Deputy Manager role quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our multi-channel advancements.
How to prepare for a job interview at Castore
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Castore’s mission, values, and product range. This will not only show your enthusiasm for the brand but also help you align your answers with their customer-first approach.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and drive sales through effective coaching.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would ensure an outstanding customer experience. Think of specific strategies you’ve implemented in previous roles that put customers first and resulted in positive outcomes. This aligns perfectly with the role's focus on service excellence.
✨Prepare for Situational Questions
Expect questions about how you would handle various retail scenarios, such as managing stock flow or responding to customer complaints. Practise your responses to these situational questions, focusing on your problem-solving skills and adaptability in a fast-paced environment.
