At a Glance
- Tasks: Assist customers via email, live chat, and social media to ensure satisfaction.
- Company: Join Castore, a premium sportswear brand dedicated to enhancing athlete performance.
- Benefits: Enjoy competitive salary, 25 days leave, and a fun office environment with perks.
- Other info: This is a six-month fixed-term contract with opportunities for growth.
- Why this job: Be part of a passionate team in a fast-growing brand that values innovation.
- Qualifications: Fluent in English and Spanish, with customer service experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
This role is responsible for providing customers with accurate and timely information to ensure customer satisfaction levels are achieved.
Please note: this role requires afluent English and Spanish speaker and is on a six-month fixed-term contract
Responsibilities
·Manage large number of emails, Live Chat & Contact Form messages across multiple partnerships
·Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution is provided.
·Provide correct pricing and delivery information
·Direct requests and unsolved issues to your team leader or manager to investigate
·Build sustainable relationships and trust with customer accounts through open and interactive communication via all contact options.
·Record details of communication and actions taking correctly on internal systems outlining best practice.
·Respond to emails, Live chat & Contact forms in a professional and appropriate manner
·Respond to social channels or Trust Pilot reviews if assigned
·Provide feedback to your team leader or manager on the efficiency of customer care processes and engage with changes.
·Acknowledge and create money saving options i.e. gift card rather than a refund
·Any other tasks we consider necessary to meet the needs of the business
Skills & Qualities
·Ideally experience within a customer service role within a contact centre/ office environment
·Excellent verbal and written communication skills
·IT Literate with good Microsoft Office skills, including outlook and excel
·Can demonstrate has efficiently managed multiple priorities
·Demonstrates passion for the brand
·Positive, motivated individual
·Fluent in both English and Spanish
·Natural problem solver
·Self-starter comfortable working in a team and independently
·Flexible approach and willingness to further learn.
·Has a “Better Never Stops” Attitude
What We Offer
•Competitive salary
•Discretionary bonus scheme
•25 days annual leave (plus bank holidays)
•Modern city centre offices in Manchester
•An opportunity to work with global sporting partners
•Office breakout space with pool tables, dart board and TV’s
•A chance to build a career with a fast paced, high growth brand
•Employee assistance programme
•Generous staff discount
Customer Service Advisor - Spanish Speaking in Manchester employer: Castore
At Castore, we are dedicated to fostering a dynamic and inclusive work environment that empowers our employees to excel. As a Customer Service Advisor in our modern Manchester office, you will enjoy competitive salaries, generous annual leave, and the chance to engage with global sporting partners, all while being part of a fast-paced, high-growth brand that values innovation and personal development. Join us in our mission to make athletes better and experience a workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Spanish Speaking in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Castore.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Castore. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Spanish Speaking in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Castore.
How to prepare for a job interview at Castore
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Castore's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Castore offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
