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- Tasks: Welcome guests, manage check-ins, and provide top-notch customer service.
- Company: Join a well-established global hotel brand with a friendly atmosphere.
- Benefits: Enjoy competitive salary, employee discounts, free meals, and ongoing training.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
- Other info: Great career progression opportunities within an international hotel group.
The predicted salary is between 22000 - 26000 £ per year.
Our client is looking for friendly, professional, and customer-focused Hotel Receptionists to join their team. This role is key to creating a welcoming first impression and delivering exceptional guest experiences within a well-established global hotel brand.
Salary & Shifts
- Full time position
- Competitive salary
Benefits
- Employee discount scheme (hotel stays & food & beverage)
- Company pension (The People's Pension)
- Free meals on duty
- Uniform provided
- Employee Assistance Programme (wellbeing, financial & health support)
- Ongoing training and development opportunities
- Career progression within an international hotel group
Requirements:
- Strong communication and interpersonal skills
- Professional, friendly, and approachable manner
- Ability to work in a fast-paced environment
- Good attention to detail and organisation
- Team player with a positive attitude
Job Role:
- Welcome guests and manage check-in/check-out processes
- Provide excellent customer service and handle guest enquiries
- Resolve guest issues professionally and efficiently
- Coordinate with internal departments to meet guest needs
- Promote hotel services and amenities
- Maintain accurate records of guest interactions
- Support team members and contribute to a positive working environment
- Ensure compliance with health, safety, and company policies
To Apply, send an up-to-date CV.
Hotel Receptionist in Durham employer: CastleView Group
Contact Detail:
CastleView Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Durham
✨Tip Number 1
Make sure to research the hotel brand before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating a welcoming atmosphere, try role-playing common guest interactions with a friend to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable when you walk into that interview. It shows you’re serious about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Hotel Receptionist in Durham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to add a touch of warmth to your CV and cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Hotel Receptionist role. Highlight your strong communication skills and any relevant experience that showcases your ability to create exceptional guest experiences.
Be Detail-Oriented: Attention to detail is key in this role! Double-check your application for any typos or errors before sending it off. A polished application shows us you care about the little things, just like we do for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CastleView Group
✨Show Off Your People Skills
As a Hotel Receptionist, your ability to communicate effectively is crucial. Practice your interpersonal skills by engaging in friendly conversations with friends or family. This will help you feel more comfortable and confident when interacting with the interviewers.
✨Know the Company Inside Out
Research the hotel brand thoroughly before your interview. Understand their values, services, and what sets them apart from competitors. This knowledge will not only impress the interviewers but also help you tailor your answers to align with the company's ethos.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might face as a receptionist, such as handling complaints or special requests. Prepare responses that demonstrate your problem-solving skills and customer service focus. This will show that you're ready to handle the fast-paced environment of a hotel.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance is neat and tidy. This reflects your understanding of the role and the importance of creating a welcoming atmosphere for guests.