Care Administrator

At Castleview Group we specialise in delivering tailored, high-quality care solutions that prioritise dignity, choice, and individuality. We believe care should be as unique as the people receiving it. Our bespoke care services are crafted around each young person’s lifestyle, needs, and preferences.

Job Summary:

We are seeking a compassionate, organised, and experienced Administrator to carry out administrative duties supporting the Care Lead and Bespoke Package Managers. You will have specific duties that are crucial to the smooth running of the department.

Key Responsibilities:

• Managing data in spreadsheets and updating of relevant information
• Keeping records and reports up to date
• Organising and scheduling training for staff
• Scheduling and conducting company interviews and induction
• Carrying out clerical duties, including answering phones and preparing documents and files for audit
• Handling basic office tasks such as filing, mail delivery, email and phone calls
• Coordinating office activities and ensuring compliance with safer recruitment guidelines
• To support the Care Lead and Package Managers with admin tasks
• Support the recruitment process for new employees ensuring all paperwork and relevant documentation is complete and staff are compliant with training and DBS.
• Attend job fairs with other staff members to aid the recruitment process
• Maintain client, staff and business confidentiality at all times
• Prepare and maintain stationery orders, stock and records
• Answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately

Requirements:

• Minimum of 3 years’ experience in administration.
• Ability to prioritise and work to deadlines.
• Must be confident and have exceptional organisational skills
• Excellent interpersonal and communication skills.
• Empathetic, detail-oriented, and committed to person-cantered care.